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Whether you're an existing Zoho customer, a company switching from a different platform, or even an organization implementing a CRM solution for the first time, Zoho EBS can help you set up the most efficient system in a seamless and structured manner.

Why choose  

Zoho EBS?

Customized solution

Translate the complex processes that make up your enterprise business into an effective customized software solution.

End-to-end service

Allow us to take care of everything—from requirement gathering, creating a project plan, to implementation, issue tracking, and resolution—by getting involved with your business at all touch-points.

Process alignment

Align our products with your processes in a precise and efficient manner through consulting-led implementation

Integrated system

Get equipped with resources and services that help you build the core of your operations and adapt it to future systemic changes.

Requirement analysis

Meet every single one of your unique technical, security, training, and support requirements.

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I have great pleasure in launching the TAFE CRM on the Zoho platform. At TAFE, the customer’s share of voice defines everything we do, and with the launch of Zoho CRM, TAFE aims to move from offering high customer satisfaction to delivering customer delight. We have completed this project with outstanding support from both Zoho and TAFE teams who have worked seamlessly and efficiently converting challenging times into an opportunity to differentiate within the shortest possible time.

Mallika SrinivasanChairman & Managing Director, TAFE

The launch of Zoho CRM is one of TAFE’s significant initiatives to drive digital transformation and growth. The solution with Zoho is very innovative and truly digital. We would like to recognize that there was a complete re-engineering of processes done for simplification. A CRM deployment of this magnitude would normally require 18 to 24 months but the TAFE and Zoho team completed this project in an astounding six months.

Shobhana RaviChief IT, Innovation and Learning Officer, TAFE

HR technology has become an integral part of any organization. We were looking at a HR solution that could seamlessly integrate with the way we work, without making any major disruptions. Zoho People was cost-effective, with great usability and was also able to work with our other tools and existing processes. The Zoho team was flexible in making changes to it, as per our unique requirements. We have rolled out Zoho across multiple areas to automate the entire HR workflow from recruiting and employee onboarding to attendance, leave management, expense reimbursement, to finally employee resignation and exit.

Ashish VikramChief Technology and Innovation Officer, Spicejet Limited

We're solving some of our most pressing issues with Zoho People. Whether it's tracking time off or managing shifts, the aviation industry requires extreme precision, and we were able to accomplish quite a bit of that with Zoho People. We're measuring success to a great extent, based on the efficiency and enhanced employee experience that we have enabled for our workforce spread across more than 30 locations. What we like about the product is that we were able to get managers and employees on board without much struggle. We couldn't be happier as we've found a solution that's built with both the employee and HR professional in mind, providing a solution that can grow with us and the changing business landscape.

Surajit BanerjeeSr. VP and Head of HR, Spicejet Limited

We lacked a single system that could handle both our sales and service processes. Data was distributed across multiple systems, and that made it impossible to get insights on the business. We wanted a solution provider that offered a system that was not only flexible to our needs but also scalable. We were looking to provide our customers with the best experience. For this, we needed a technology partner that could understand the nuances of our domain and our internal processes well. Zoho CRM offers us technology that allows us to be more proactive and insights-driven, with all our information in a single place. With our complete business under control, our productivity is up by 80% in the last year that we have been using Zoho.

Thomas JohnManaging Director, Agappe Diagnostics

Zoho CRM offers a robust ecosystem that allows us to customize it to our needs. The 360-degree view of the customer helps us offer services that are highly personalized to every customer, taking us closer to our vision of being the best partner in the diagnostics field. The Zoho EBS team helped us achieve complete digital transformation. The mobile app is customized to our needs with the automation of processes. This is helping our field sales agents to be more productive.

Prasad PauloseGeneral Manager - IT & Total Lab Automation, Agappe Diagnostics

Zoho CRM enterprise solution implementation for our business was critical in addressing the changing market dynamics. Flexibility, scalability and a 360-degree view of the customer are vital features of the CRM platform. Providing faster responses to our customers and improving customer satisfaction during the COVID-19 pandemic is very dear to our organizational culture. Zoho's Enterprise Business Solutions (EBS) team partnered in our CRM implementation after thoroughly analysing our processes. Process improvement and engineering was the core of our Zoho CRM solution implementation.

Umesh PadalaChief Digital & Technology Officer, Star Health Insurance

THE  

BENEFITS OF 

Zoho EBS

Gain a complete understanding of your needs

One of the first steps of an EBS project is gathering information from different departments and stakeholders within your company to gain an in-depth understanding of the processes and metrics that drive your business.

Taking this a step further, we delve into analyzing how well your existing methods work by listing out pain points, identifying challenges, determining possible future complications, and how you might avoid them through effective software implementation.

The insights gained from this detailed study will help you make informed decisions for your organization based on facts.

Save time

Whether you're a large real estate firm, a pharma company, a retail chain, or any other enterprise, all you need to do is share your requirements with us, and we'll work out the rest.

Zoho EBS is a turnkey solution—a team of product experts, solution architects, and developers from Zoho will take care of the entire process swiftly—from understanding your business needs and building a prototype, to implementing the best solution for your organization.

With this taken care of, your company is free to focus its time and effort towards its core competencies and on growing business.

Streamline and integrate your business processes

When different products and solutions are implemented for the different teams within your organization, like sales, marketing, or support, it may hinder the effectiveness of inter-departmental workflow.

Here at Zoho, we believe in seamlessly integrating these units rather than having them function using disparate systems. Our solution architects will attempt to streamline and unify your workflows by analyzing your existing infrastructure or by suggesting appropriate alternative solutions.

You can also count on us to work closely with your business to help ease the transition to the new system through effective change management.

Build expertise

With EBS, we're not just helping you deploy the best business solution for your company, we also teach you everything you need to know in order to get the most out of your new implementation.

Our skilled product specialists and trainers put together a detailed training program for your company that comes with customized training courses for developers, sales persons, sales managers, administrators, and other significant roles within your organization. You can get better acquainted with the new infrastructure, learn best practices, and get equipped with skills and techniques that give you an edge over other enterprises.

This way, your organization will gain enough expertise to be able to troubleshoot and configure any future changes to the system without depending on external help.

Get started on digital transformation

With technological developments and consumer evolution, existing business models and processes tend to rapidly become obsolete. No matter how well existing digital systems function, there's always room to automate processes, reduce human effort, and improve the overall efficiency of a system.

EBS helps enterprises keep up with the changing business landscape by equipping them with the solutions they need to undergo a thorough digital transformation.

By implementing the most effective solutions to maximize your operational efficiency and by suggesting best practices to improve the overall experience of your employees, customers, consultants, partners, suppliers, and stakeholders, EBS helps your organization evolve with the times.

Gain a complete understanding of your needs

One of the first steps of an EBS project is gathering information from different departments and stakeholders within your company to gain an in-depth understanding of the processes and metrics that drive your business.

Taking this a step further, we delve into analyzing how well your existing methods work by listing out pain points, identifying challenges, determining possible future complications, and how you might avoid them through effective software implementation.

The insights gained from this detailed study will help you make informed decisions for your organization based on facts.

Save time

Whether you're a large real estate firm, a pharma company, a retail chain, or any other enterprise, all you need to do is share your requirements with us, and we'll work out the rest.

Zoho EBS is a turnkey solution—a team of product experts, solution architects, and developers from Zoho will take care of the entire process swiftly—from understanding your business needs and building a prototype, to implementing the best solution for your organization.

With this taken care of, your company is free to focus its time and effort towards its core competencies and on growing business.

Streamline and integrate your business processes

When different products and solutions are implemented for the different teams within your organization, like sales, marketing, or support, it may hinder the effectiveness of inter-departmental workflow.

Here at Zoho, we believe in seamlessly integrating these units rather than having them function using disparate systems. Our solution architects will attempt to streamline and unify your workflows by analyzing your existing infrastructure or by suggesting appropriate alternative solutions.

You can also count on us to work closely with your business to help ease the transition to the new system through effective change management.

Build expertise

With EBS, we're not just helping you deploy the best business solution for your company, we also teach you everything you need to know in order to get the most out of your new implementation.

Our skilled product specialists and trainers put together a detailed training program for your company that comes with customized training courses for developers, sales persons, sales managers, administrators, and other significant roles within your organization. You can get better acquainted with the new infrastructure, learn best practices, and get equipped with skills and techniques that give you an edge over other enterprises.

This way, your organization will gain enough expertise to be able to troubleshoot and configure any future changes to the system without depending on external help.

Get started on digital transformation

With technological developments and consumer evolution, existing business models and processes tend to rapidly become obsolete. No matter how well existing digital systems function, there's always room to automate processes, reduce human effort, and improve the overall efficiency of a system.

EBS helps enterprises keep up with the changing business landscape by equipping them with the solutions they need to undergo a thorough digital transformation.

By implementing the most effective solutions to maximize your operational efficiency and by suggesting best practices to improve the overall experience of your employees, customers, consultants, partners, suppliers, and stakeholders, EBS helps your organization evolve with the times.

Zoho Enterprise business solutions

HOW IT 

WORKS

The EBS team follows a holistic approach for creating an optimized software solution for your business.

Expand All
Requirement gathering

First, a detailed study is conducted to understand your company's existing IT landscape. Our experts will organize a workshop at your company's location to involve all stakeholders, administrators, and department heads within your organization to participate in this study. The processes followed by different departments and their key pain points are noted down and recorded.

Analysis

The collected information is then analyzed thoroughly from a neutral standpoint to understand current and potential challenges. Further analysis with help from industry domain experts can throw light on gaps and redundancies in the existing process that can be fixed.

Development of BRD

With the insights gathered from the analysis and from the list of requirements co-created during the workshop, an implementation plan is drafted. The appropriate products or suites that have the required functionalities to exercise these strategies are then identified from Zoho's collection. The study, insights, and implementation strategies are then compiled and presented as a Business requirement document (BRD).

Prototyping and implementation

Our product specialists and developers use the information from the business requirement document to work on the necessary product customizations, integrations, and automation to prototype an effective solution for your business processes. After testing and further revisions, the software solution—now at its maximum operational efficiency—is implemented through the EBS execution framework.

Data migration and launch

Shifting data from your existing system to your new implementation is done in carefully planned and monitored phases by a dedicated team of experts, making sure there's a smooth transition with absolutely no errors or data loss.

Training

As the new implementation is rolled out, our product specialists will teach your in-house trainers everything they need to know about the new system so that they'll be better equipped to handle training requirements for your company. We also offer customized training courses for your employees to learn the best practices from the experts.

Post-Implementation Support

Your dedicated Technical Account Manager (TAM) works in conjunction with your company, prioritizing and managing all your product, support, and solution-related requirements to deliver the most personalized experience post-implementation.

With complete knowledge of your company's business processes, deployed custom functions, widgets, native and third-party integrations, they ensure that a seamless experience is maintained throughout your journey with Platinum Support

Do you have questions?

We’ll help you identify the services that would benefit your enterprise. Drop us an email at sales@zohocorp.com

CONTACT US

Already a Zoho EBS customer?

Get personalised support from your technical account manager. Email us at platinumsupport@zohocorp.com

CONTACT SUPPORT
CONTACT US
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