Platinum Support Offers:
Short response time
Priority handling of support requests with an initial response time (IRT) of 30 minutes.
Subject matter experts
A team of product specialists to ensure prompt support availability.
Deployed solution support
Support from developers for resolving issues related to custom-built solutions and for product queries.
Support via Email, toll-free call, chat, and remote one-on-one sessions.
Access to new product features and development updates before their official release.
You can drop us an email at email@example.com, and your Platinum Support Technical Account Manager (TAM) will get in touch with you.
If you are a Zoho EBS Customer or a mid-large enterprise with a paid subscription to any Zoho product or suite, you are eligible for Platinum Support services. Platinum Support is ideal for businesses using custom-built components or solutions that may include custom functions, widgets, telephony solutions, and other third-party integrations.
Platinum Support Technical Account Managers (TAMs) are highly trained subject matter experts who are your company's single point of contact from Zoho. They work in conjunction with your company, prioritizing and managing all your product, support, and solution-related requirements. They are committed to ensuring a seamless experience for your organization after project deployment. They have complete knowledge of your company's business processes and implementation, and they will offer consistent, contextual guidance and support.
Platinum Support is priced at 30% of your Annual Zoho subscription fee.
No, Platinum Support is available only for businesses using paid editions of Zoho products. If you use a free edition, you are entitled to receive Basic Support by default, with which you can:
We have a range of support plans to cater to different business needs:
|Live chat support|
|Initial response time|
|Dedicated Technical Account Manager|
|Early access to new features|
|Support for custom functions|
|Support for deployed Widgets|
|Support for Telephony Solutions|
|Third-party integration support|
|Based on number of user licenses|
|Based on subscription period|
|% of your Zoho subscription fee|
|Live chat support||-||8 hours x 5 days||24 hours x 5 days||24 hours x 7 days||Customer's time Zone|
|Phone support||-||8 hours x 5 days||24 hours x 5 days||24 hours x 7 days||Customer's time Zone|
|Initial response time||24 Hours||8 Hours||3 Hours||1 Hour||30 minutes|
|Dedicated Technical Account Manager||-||-||-|
|Early access to new features||-||-||-|
|Support for custom functions||-||-||-||-|
|Support for deployed Widgets||-||-||-||-|
|Support for Telephony Solutions||-||-||-||-|
|Support for third-party integrations||-||-||-||-|
|Based on number of user licenses purchased||-||-||-||Minimum 25 users||Minimum 250 users|
|Based on subscription period||-||-||Annual or Monthly||Annual||Annual|
|% of your product subscription fee||-||-||20%||25%||30%|
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