WHAT INDUSTRY ANALYSTS ARE SAYING
“As compared to Salesforce, Zoho users reported shortened training times, accelerated implementation schedules, and an average ongoing cost that was 47 percent lower for comparable scopes of deployment.”
- Cameron Marsh, Lead Analyst with Nucleus Research
Find the solution that fits your organization
Collaborative Sales
Build an intelligent sales operation capable of generating revenue worldwide. With Zoho CRM’s scalable backend infrastructure, comprehensive feature coverage, and world-class security protocols, your organization will be able to coordinate and execute complex business processes across departments, regions, and verticals.
Intelligent support
Give your support reps full context on every ticket, with your customers’ complete support history available at a glance. Zoho Desk reduces your team’s support workload with comprehensive self-service portals, AI-powered sentiment analysis, and automated ticket assignment.
Automated marketing
Leverage Zoho’s full-service marketing platform, consisting of dedicated solutions built for every customer-facing channel. Manage, monitor, and optimize your campaigns to fit whatever medium you choose. Unite customer data in a single interface across email, social media, live events, webinars, and surveys.
Integrated CX Platform
Unify your sales, marketing, and support activities on a single platform to ensure a coordinated, context-rich response to every lead and customer. Break down silos so customers experience a seamless transition from one team to the next.
Unified CX insights powered by Zoho’s BI platform
Empower your customer-facing teams with AI-augmented analytics across the entire customer life-cycle. Tap into each product’s embedded reporting features, or upgrade your BI operations with Zoho’s dedicated BI platform to pull and analyze CX KPIs from different products and view them in convenient executive dashboards.
Multi-dimensional sales forecasting
Cross-channel
marketing analysisLive, embeddable KPI reports and dashboards
Zoho is solving problems for us that we didn’t even know we had.
CASEY TRISTANIT Systems Support Manager
Build better relationships with augmented CX
Zia, Zoho’s AI-powered business assistant, empowers employees at every level of your organization to generate powerful, data-driven insights into your customers, and to take action faster and more effectively.
- Reduce busywork
- Suggest next steps
- Analyze sentiment
- Forecast performance
- Enrich records
- Optimize processes
- Detect anomalies
- Assign tasks
Expandable, extensible, and fully integrated
All of Zoho’s CX apps are designed to integrate seamlessly with the most popular cloud-based and on-prem solutions right out of the box.
If your CX operations are built on a legacy tool that Zoho does not support natively, our range of plug-and-play workflow builders and low-code developer tools make it simple to create a solution that bridges the gap.
Learn more about our custom solutions platformTransform your customer experience one department at a time
Implementing Zoho technology isn’t an all or nothing decision. Zoho’s customer experience offerings scale alongside your organization, allowing you to expand into other complementary solutions as value is proven and needs arise. Start with a stand-alone product, then move up to a larger integrated suite when your organization is ready.
Talk to one of Zoho’s solutions experts to learn how you can transform your CX operation.
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