Case Study Spotlight

To replace manual spreadsheets with smarter insights, SMSI Group implemented Zoho Analytics as its central business intelligence platform

Summary

Facility solutions provider SMSI Group adopted Zoho Analytics to modernize its reporting and forecasting capabilities after outgrowing spreadsheets.

With consolidated data from Zoho CRM, Creator, and other systems in a single analytical view, leadership received real-time KPIs and predictive insights to drive productivity and morale.

Key Highlights

  • Faster insights: Reduced data analysis time from 5 hours to just 15 minutes, freeing teams for higher-value work.

  • Forecasting power: Reliable analytics improved sales target accuracy, driving a 20% annual increase in sales.

  • Operational visibility: Unified dashboards allow managers to track performance, costs, and job metrics across all departments.

Find out how SMSI Group cut data analysis from hours to minutes and achieved 20% annual sales growth with Zoho Analytics.

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