Case Study Spotlight

As Shiji Group expanded globally, they turned to Zoho CRM to unify their disconnected systems and incomplete data

As Shiji Group expanded globally, they turned to Zoho CRM to unify their disconnected systems and incomplete data.
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Summary

With operations across 180 countries and nearly one million client sites, Shiji Group turned to Zoho CRM to unify its global sales and marketing operations.

The solution standardized workflows across product lines, centralized customer data, and empowered leadership with real-time performance visibility—driving stronger collaboration and measurable cost savings.

Key Highlights

  • Global alignment: Unified 95% of teams across five product lines under a single CRM platform.

  • Customization at scale: Built five tailored modules and guided selling workflows to accommodate regional needs.

  • Efficiency & ROI: Reduced integration costs by 40–50% and accelerated build times by 700%, replacing guesswork with data-driven forecasting.

Learn how Shiji Group unified global sales operations and achieved data-driven growth across 180 countries with Zoho CRM.

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