An invitation-only series of CX leadership roundtables bringing senior decision-makers together for focused discussion and shared insight over a delicious meal. Expect candid conversation about the realities of customer experience leadership today, from strategy and systems, to culture, measurement, and commercial impact.
Great team and welcoming dynamic in the room.
Perry Jackson, Managing Director, Oventrop UK & Ireland
I left with fresh insights, useful takeaways, and new connections. Well worth attending.
Rachel Hobson, Group Director Customer Services & Operations, NOCN Group
It was a fantastic event with a great atmosphere and a strong mix of businesses in the room.
Sid Gupta, Chief Digital Officer, Global Sports Education Group, UK
It was a well-curated experience with valuable insights, great conversations, and excellent hospitality. I particularly appreciated the practical perspectives shared on AI and ROI, which made the discussions both relevant and engaging. Overall, it was a highly worthwhile and enjoyable experience.
Kuldeep Thakur, Founder and Managing Director, InspireXT
Event Schedule
What to Expect?
Expert Perspective
Internationally-recognised speaker and CX author, Martin Newman, will share practical insights into customer experience and set the tone for open discussion.
Roundtable Discussion
Participate in a hosted peer discussion designed to move beyond theory and into the operational realities of leading CX at scale.
Private Dining Experience
Share open discussion over exceptional food in a private dining environment designed for meaningful connection.
C-Suite Connections
Connect with fellow decision-makers responsible for shaping customer strategy, systems and performance within their organisations.
Why Attend?
GAIN PRACTICAL INSIGHT
Move beyond theory with real-world perspectives on leading CX in complex organisations.
STRENGTHEN YOUR APPROACH
Refine your thinking through structured discussion and shared experience.
CONNECT WITH PEERS
Join a curated group of senior leaders for open, high-quality conversation.