A pricing model that's convenient for you

Meet your needs without breaking your budget.

Enterprise Telephony Business Phone
 
Monthly Yearly
1 Credit =
Get started with a 15-day free trial. No credit card required.
  
SOLO
 Free 

(Call charges applicable)

START FREE TRIAL
  • All-in-one dashboard  
    Call Stats. Agents stats will be displayed only if Additional users are purchased.
  • Inbound & Outbound calls
  • Contacts module
  • Call action handler
  • Call detail records (CDR)
  • Call recording & storage*
  • Voicemail
  • Voicemail Transcription*
  • Native integrations with Zoho apps
  • Mobile apps, Desktop apps, and ZDialer browser extension

Additional Users

  • 250 free outgoing mins/month#
  • Single-level IVR #
  • Call queues#
  • Agent-to-agent calling#
  • Call transfer#
  • Business hours & Holidays#
  • Dynamic call recording#
  • Desk phone integration#
  • Headphone integration (Jabra)#
  • Additional users**
  • Queue performance metrics #**
  • Power dialer #**
  • Advanced Noise Cancellation #**
  • Deluge integration #**
  
BASIC
per user/month

(Call charges applicable)

START FREE TRIAL1 free Mumbai Landline number/license
  • NewDeluge integration
  • NewIM services (WhatsApp and Telegram)
  • NewCall Intelligence
  • 1,000 free outgoing mins/license/month
  • All-in-one dashboard  
    Both Calls & Agent Stats
  • Multi-level IVR
  • Live call tracking
  • Call queues with different ring strategies
  • Call action handler
  • Call detail records (CDR)
  • Dynamic call recording with storage *
  • Agent-to-agent calling
  • Contact management
  • Voicemail and Voicemail drop
  • Voicemail Transcription*
  • Call notes & Call disposition
  • Business hours & Holidays
  • Desk phone and Headsets integrations
  • Native & telephony integrations with Zoho apps  
    Zoho CRM, Desk, Cliq, Meeting, Recruit, Bigin, and ManageEngine SDP on Cloud.
  • Mobile apps, Desktop apps, and ZDialer browser extension.
  • Call monitoring ** 
    Barging, Whispering, Three-Way interactions.
  • Power dialer **
  • Queue performance metrics **
  • Advanced Noise Cancellation **
Zoho Friendly
STANDARD
per admin & 10 Telephony agents  
The free Telephony agents don't have access to Zoho Voice web UI. They can handle calls directly from the integrated Zoho apps using the ZDialer mobile app and browser extension or the dialpad widget in the integrated Zoho App.
/month

(Call charges applicable)

START FREE TRIAL1 free Mumbai Landline number/license

Everything in BASIC +

  • NewDeluge integration
  • NewIM services (WhatsApp and Telegram)
  • NewCall Intelligence
  • 10 free telephony agents/license  
    Only active users from Zoho apps integrated with Zoho Voice can be imported as Telephony Agents.
  • 1,000 free outgoing mins/license/month
  • Call monitoring **
  • Power dialer **
  • Queue performance metrics **
  • Upgrade telephony agents **
  • Advanced Noise Cancellation **
Zoho Friendly

CONTACT CENTER

per admin & 10 Telephony agents  
The free Telephony agents don't have access to Zoho Voice web UI. They can handle calls directly from the integrated Zoho apps using the ZDialer mobile app and browser extension or the dialpad widget in the integrated Zoho App.
/month

(Call charges applicable)

START FREE TRIAL1 free Mumbai Landline number/license

Everything in STANDARD +

  • NewDeluge integration
  • NewIM services (WhatsApp and Telegram)
  • NewCall Intelligence
  • 10 free telephony agents/license  
    Only active users from Zoho apps integrated with Zoho Voice can be imported as Telephony Agents
  • 2,500 free outgoing mins/license/month
  • Call monitoring  
    Barging, Whispering, Three-Way interactions
  • Power dialer
  • Queue performance metrics
  • Upgrade telephony agents**
  • Advanced Noise Cancellation 
    Powered by Krisp AI
SOLO
 Free 

(Call charges applicable)

START FREE TRIAL
  • All-in-one dashboard  
    Call Stats. Agents stats will be displayed only if Additional users are purchased.
  • Inbound & Outbound calls
  • Contacts module
  • Call action handler
  • Call detail records (CDR)
  • Call recording & storage*
  • Voicemail
  • Voicemail Transcription*
  • Native integrations with Zoho apps
  • Mobile apps, Desktop apps, and ZDialer browser extension

Additional Users

  • 250 free outgoing mins/month#
  • Single-level IVR #
  • Call queues#
  • Agent-to-agent calling#
  • Call transfer#
  • Business hours & Holidays#
  • Dynamic call recording#
  • Desk phone integration#
  • Headphone integration (Jabra)#
  • Additional users**
  • Queue performance metrics #**
  • Power dialer #**
  • Advanced Noise Cancellation #**
  • Deluge integration #**
TEAM
Up to 10 users/month

(Call charges applicable)

START FREE TRIAL1 free Mumbai Landline number/license

Everything in SOLO +

  • NewDeluge integration
  • NewIM services (WhatsApp and Telegram)
  • 1,000 free outgoing mins/month
  • Single-level IVR
  • Call queues with different ring strategies
  • Call notes & Call disposition
  • Business hours & Holidays
  • Dynamic call recording
  • Direct extension dialing
  • Desk phone and Headset integrations
  • Power dialer **
  • Queue performance metrics **
  • Additional users**
  • Advanced Noise Cancellation **
OFFICE
Up to 30 users/month

(Call charges applicable)

START FREE TRIAL3 free Mumbai Landline number/license

Everything in TEAM +

  • NewDeluge integration
  • NewIM services (WhatsApp and Telegram)
  • 3,000 free outgoing mins/month
  • Power dialer **
  • Queue performance metrics **
  • Additional users **
  • Advanced Noise Cancellation **
CORPORATE
Unlimited users/month

(Call charges applicable)

START FREE TRIAL5 free Mumbai Landline number/license

Everything in OFFICE +

  • NewDeluge integration
  • NewIM services (WhatsApp and Telegram)
  • 5,000 free outgoing mins/month
  • Power dialer **
  • Queue performance metrics **
  • Additional users **
  • Advanced Noise Cancellation **

Add-ons

Additional users

/user/month
Call Monitoring

Available only in Enterprise Telephony edition.

99 credits

/user/month
Power Dialer

299 credits

/user/month
Queue Performance Metrics

99 credits

/user/month
Upgrade Telephony Agents

99 credits  
Upgrade Telephony Agents’ privileges to provide them access to Zoho Voice's web UI. Features may vary based on the plan.

/user/month
Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.
*Charges will be deducted from Voice credits.
** Available as an Add-on
#Only for Solo accounts with Additional Users.
Feature add-on charges will be deducted from the Zoho Voice credit balance. 1 credit =
Credits purchased are not refundable. Please purchase on an as-needed basis.
Call durations are rounded up to the next full minute, and credits are charged accordingly.

See our complete feature comparison

Channels

ProviderRates
WhatsApp90 credits/month
Telegram10 Free Channels

Business Initiated Conversations

TypeRates
Marketing Rate0.04
Utility Rate0.025
Auth Rate0.2

Note: The channel creation and template pricing are determined by Facebook Meta and WhatsApp. To know more about rate cards, refer here.

Voice pricing

Pay only for what you use.

Inbound
Outbound
Type of number used to receive callsCall rates
Landline0.8 credit/min (Bridge call)
Mobile0.4 credit/min
Toll-FreeRate varies by plan
Type of number used to make callsCall rates
Landline0.4 credit/min
Mobile0.8 credit/min
Toll-FreeRate varies by plan
Number rental

Landline number rental - 499 credit/number/month

Mobile rental - 799 credit/number/month

Toll-free number rental - Rate varies based on plan

Add-ons (Optional)

Recording - 0.1 credit per min

Storage - 0.04 credit per min per month

Call monitoring - 99 credit per user per month

VM transcription - 2 credit per min

Noise Cancellation - 49 credit per user per month

High-quality local and international calls at the best price

Get started with your cloud-based business phone system now.

Start Free Trial

Frequently asked questions

  • I'm an existing Zoho user. What plan do you suggest?

    If you're a Zoho One, CRM, Desk, Recruit, or Bigin user, you can try our Enterprise Telephony edition's Standard plan. This is a Zoho-friendly plan with 10 free Zoho agents for every Zoho Voice admin user at /month, billed annually.

    Create an account with 1 admin user (comes with 10 free Zoho agents), and then select Zoho Voice as your cloud PBX service from the services listed under Zoho Telephony. Import up to 10 Zoho One/CRM/Desk/Recruit/Bigin agents and configure all the settings in Zoho Voice. These agents will then be able to make and receive calls directly from their Zoho One/CRM/Desk/Recruit/Bigin portal.

    This integration has limited features like click-to-call, call pop-ups, call notes, etc. Only the Admin will have a Zoho Voice admin portal where they can configure everything, handle payments, and download call logs and reports. All 10 free Zoho agents will be able to make calls only from the respective Zoho app. They do not have access to the Zoho Voice web app.

  • Who are the Telephony agents?

    Telephony agents are the free users you can import from any of your Zoho apps that are enabled for integration with Zoho Voice through Zoho Telephony (Phonebridge). As free users, they don't have access to Zoho Voice's Web UI (voice.zoho.com) where you perform administrative operations such as purchasing numbers or credits, configuring numbers or queues, and more. These agents can only make or take calls inside any of the integrated Zoho apps like Zoho CRM, Desk, Bigin, Cliq, or ManageEngine ServiceDesk Plus via the ZDialer dialpad widget or the browser extension. They also have access to the ZDialer mobile app, which enables them to make or receive calls using their mobile phones.

  • I'm a premium Zoho partner. Do I get a complementary license?

    We provide a complementary license of 3 free users in our Enterprise Telephony edition's Contact Center plan for our Partners (3 admins & 30 Telephony agents). To activate this, please send an email to support@zohovoice.com. You can use it for demo purposes and your internal needs. Only the subscription charge is on us. Number rental and call charges are applicable.

  • Is Zoho Voice included in Zoho One?

    No, Zoho Voice is not included in Zoho One. Zoho Voice subscription is separate. A Zoho One license does not include Voice.

    Now, you might be wondering if you can use Zoho Voice's telephony features in your Zoho One portal. The answer is "Yes!"

    Zoho Voice has an integration with Zoho apps via Zoho Telephony (PhoneBridge). Zoho Telephony is a single point of integration between Zoho apps and cloud PBX services including Zoho Voice and many other third-party services.

    Zoho Telephony is available in the Zoho One Marketplace. You can add Zoho Voice as your cloud PBX service in Zoho Telephony, import your Zoho One agents into Zoho Voice, purchase phone numbers, assign them to agents, and configure calls.

    Zoho Telephony integration is available in our Enterprise Telephony edition only.

  • Can I try Zoho Voice without purchasing my own number?

    Yes, you can try making outbound calls using our test number and the free credits we provide. Incoming calls cannot be tested using the test number.

  • Can I use Zoho Voice with my personal email address?

    Yes, you can use Zoho Voice with your personal email address. Signup through Gmail is blocked by default to avoid spam calls, so you'll need to send us an email to whitelist your Gmail account. Zoho Voice offers a free Solo plan—you just need to buy credits and get a phone number to make and receive calls. Call charges applicable.

  • Can I make outbound calls using my Zoho Voice toll-free number?

    No, outbound calls can't be made using a Zoho Voice toll-free number. Toll-free numbers are specifically designed for inbound calls, and outbound calling capabilities aren't supported. However, you can utilize other Zoho Voice numbers like Local, Personal, or Personal Unlimited numbers for outbound calling purposes.

  • Is Voice available in the EU, IN, or AU?

    Zoho Voice is currently only available in the US, IN and EU data centers. We're setting up Zoho Voice in our AU data center. We will post the updates on our blog. Users who've already registered for Zoho services in our AU data centers cannot access Zoho Voice using the same email address.

    However, you can use Telephony's built-in phone system and later port your numbers to Zoho Voice when it is available in the AU.

  • I'm in India. Can I make Indian calls using Zoho Voice?

    Yes, you can make calls within India using Zoho Voice numbers. Currently you can purchase landline and virtual mobile numbers to make calls within India

  • I'm in India. Can I make international calls using Zoho Voice?

    Yes, you can purchase a number from any other country like the US, Canada, UK, Aus, etc., and make calls to any country other than India.