Use Zoho Flow to integrate Microsoft Teams with Freshdesk, in atleast 79 different ways, without writing code. Automate any tasks that keep you away from what you do best.

CONNECT

Connect your apps and move data seamlessly

Connect

AUTOMATE

Automate redundant manual tasks and save your precious time and effort

Automate

ORCHESTRATE

Orchestrate your business process by integrating the apps you use efficiently

Orchestrate

Explore prebuilt integration flows to get started

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Didn't find the integration you are looking for? Create one yourself.

All Triggers - A trigger kickstarts the flow

Channel created

Triggers when a new channel is created in the selected team

Event created

Triggers when a new event is created

Ticket created

Triggers when a new ticket is created

Customer created

Triggers when a new customer is created

Ticket updated

Triggers when the details of an existing ticket are updated

Contact updated

Triggers when the details of an existing contact details are updated

Ticket note added

Triggers when a note is added to the selected ticket

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All Actions - Action are the automated tasks

Post message to channel

Posts a message in the selected channel

Create event

Creates a new event

Post message to chat

Posts a message to the specified chat

Create channel

Creates a new channel in the selected team

Update event

Updates the details of an existing event

Fetch chat by display name or email

Fetches a one-on-one chat by display name or email address

Fetch event

Fetches the details of an existing event by title or ID

Create forum

Creates a new forum in the selected category

Create company

Creates a new company

Add notes to ticket

Adds private or public notes to the selected ticket

Create forum category

Creates a new forum category

Create contact

Creates a new contact

Create ticket

Creates a new ticket

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Update contact

Updates the details of an existing contact

Fetch ticket status

Fetches a specific ticket status by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch company by ID

Fetches the details of an existing company by ID

Fetch group by ID

Fetches the details of an existing group by ID

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch company

Fetches the details of an existing company by domain

Fetch ticket priority

Fetches a specific ticket priority by label

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch ticket status by ID

Fetches a specific ticket status by ID

Fetch ticket priority by ID

Fetches a specific ticket priority by ID

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What is Zoho Flow?

Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.

Testimonial

Derek MurashigeCIO, Western Container Sales

“With webhook support and a rich ecosystem of business apps, Zoho Flow has helped us automate our order fulfilment process, and also allowed us more control over data and their movement across apps. The platform is very intuitive and easy to use.”

Watch Zoho Flow in action