Put customer service at the heart of your business.
No team is an island, certainly not the customer service team. The software your service team uses must integrate with other software used within your company. Using APIs, custom functions and a number of native integrations, you can connect Zoho Desk with other software to truly build a customer-centric atmosphere.
Know more about how you can connect Zoho Desk with other products.
Automate and conquer.
Customers are different, so are their issues and the amount of attention they need. You can assign a due time for each ticket based on customer type, severity, channel, and more. These tickets can then be assigned to the right person from the appropriatte department. Zoho Desk performs all of this automatically after you've set it up once.
Learn more about Workflow Automation in Zoho Desk.