Increase your support reachability with embeddable web forms
Know what your customers expect and feel about your business by making feedback forms
more accessible with the embeddable feedback widget.
How can you benefit?
- Help customers raise requests and help themselves from anywhere
- Create web forms without writing a single line of code
- Create or use pre-existing web forms by simply embedding the code
- Collect valuable customer feedback
Embed support where your
customers want it
Offer your customers convenience by making support available anywhere with embeddable web forms. Your customers can submit their concerns, requests, or feedback, and also read knowledge base articles, initiate community interactions, or live chat all from the same screen using a single widget.
Customize forms to suit your
Create web forms in your customer's preferred language, customize the appearance of fields to fit your brand identity, and add fields that can help agents get more context to give your customers enhanced support.
Convert web forms to tickets
Every request submitted by your customer is an essential piece of information for future interactions. Webform requests automatically convert to tickets in Zoho Desk to help you keep a record of all customer interactions while helping you provide support with necessary context.
Auto reply. Assign. Notify.
It's natural for customers to expect a confirmation for their form submission. Automatically send instant acknowledgment emails to your customers using email templates in Zoho Desk. Along with this, ensure no request slips through the cracks by automating ticket assignments to agents, and notify them of every activity taking place on the web form.