Streamline ticket assignment with automation
Automate ticket routing by setting up assignment rules to give you more control and your team greater autonomy.
How can you benefit?
- Leave no ticket unassigned with round robin automation.
- Reduce repeat questions by getting tickets to the right team or agent.
- Route specific types of tickets to specialized agents for faster, more accurate help.
- Enhance oversight by assigning ownership, tracking progress, and measuring results.
Route tickets automatically
Streamline support with rule-based ticket assignment to ensure every query reaches the right agent. Use direct ticket assignment for priority issues or round robin ticket assignment to distribute workloads evenly and boost response efficiency.
Direct assignments, no delays
Simplify ticket handling with direct assignment by routing tickets to the right agent, team, or department. Automatically move tickets like implementation requests to the correct team, deliver faster resolutions, and provide seamless customer support experiences.
Round Robin: leave no ticket unassigned
Distribute tickets fairly with round-robin assignment—load-based, sequential, or skill-based. Ensure agents are assigned tickets efficiently, prevent overload, and match queries to expertise for faster, more personalized support experiences.
Automate post-closure assignments with greater visibility
Keep new tickets moving toward resolution by automatically assigning tickets after closure. With better visibility into the next backlog scheduler run, you stay in control of task timing and workflow efficiency.
Deliver faster support with intelligent
ticket routing in Zoho DeskSpeed up support with smart ticket routing in Zoho Desk
- No credit card required.
- No software to download.