Deliver instant support across social media
Effective online branding takes time, and Zoho Desk can help. Preserve and strengthen your brand's reputation by actively responding to comments, tags, messages, and mentions on the most powerful communication tool, social media.
How can you benefit?
- Connect with customers on their favorite social media channels
- Improve brand image and awareness
- Pay close attention to customer activity related to your brand
- Automate processes to speed up service
Multiple brands. Multiple channels. Single interface.
Manage multiple social media accounts associated to multiple brands from the single interface of Zoho Desk. Like, comment, DM, post, check customer profile, just like you would from your Facebook, Twitter, and Instagram account.
Convert social media interactions
to tickets
Instead of combing through millions of social media posts, get your brand related activity filtered in one place and effortlessly capture these posts as tickets to offer contextual service. Perform quick ticketing actions without leaving the social media module screen.
Stay agile by automating processes
Save time and exercise complete control over your social media customer service activities by automating ticket assignment. Instead of manually assigning every incoming ticket, set up assignment rules to route tickets with criteria such as keywords, hashtags, or mentions to relevant teams or individuals and enable seamless and efficient ticket management.
Extend help through DMs
Not all your customers want to address their issues publicly. Respond to social media complaints, feedback, and requests in detail using Direct Messages on popular platforms like Facebook Messenger, Twitter, and Instagram.
Optimize your social media
customer support with Zoho Desk
- No credit card required.
- No software to download.