Service Express

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  1.4K views | 5 min read

  What business mergers and acquisitions mean for customers

  Customer Experience
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  737 views | 4 min read

  Challenges startups face delivering good customer service

  Customer ExperienceProductivityZoho Desk
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  793 views | 6 min read

  Ingredients of customer loyalty: customer success, satisfaction, and happiness. But what matters the most?

  Customer ExperienceProductivityZoho Desk
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  909 views | 3 min read

  6 techniques to collect customer feedback

  What's newCustomer ExperienceProductivityZoho Desk
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  237 views | 2 min read

  To acquire new customers, listen to old customers

  Customer ExperienceProductivityZoho Desk
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  193 views | 6 min read

  What makes CX hard to measure and what you can do to improve it

  Customer ExperienceZoho Desk
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  193 views | 9 min read

  Not a customer revolution, it’s customer evolution

  Customer ExperienceProductivity
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  195 views | 5 min read

  Making the most of generation Y

  What's newCustomer ExperienceProductivityZoho Desk
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  213 views | 3 min read

  When time is of the essence, customer service makes the difference

  Customer ExperienceProductivityZoho Desk