Tap into live help desk stats, track performance, and manage issues proactively

Try the Radar app by Zoho Desk.

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CRM Software benefits | Zoho CRM

Here's how we can help you

  • Real-time help desk insights
  • Mobile-first performance tracking
  • Live customer sentiment monitoring
  • Custom views based on KPIs
  • Instant access to key metrics on the go
  • Proactive exception alerts

Real-time help desk oversight for admins on mobile devices

Radar puts essential performance data—like ticket volumes, resolution times, and support representative efficiency—right at your fingertips. Access powerful dashboards and in-depth reports from your mobile device to stay on top of daily operations. Easily filter data, export key insights, and drill down to ticket-level details. With built-in analytics, Radar helps you monitor trends, track performance, and make informed decisions from anywhere.

Empower support representatives to manage workload with Radar access

With the necessary permissions, support representatives can use the Radar app to access real-time insights into their own ticket stats, resolution times, and workload. This helps them plan their day, prioritize tickets effectively, and stay on top of their performance.

Unified insights across all teams and departments

For admins and managers responsible for multiple teams or departments, Radar’s Global Dashboards offer a unified view of organizational performance. Track ticket distribution by department and channel, monitor handling times, and analyze support representative resolution metrics—all in one place.

Configure exception alerts to monitor critical deviations

Set up exception alerts to get notified when key support metrics fall below set standards—like customer happiness dropping under 85% or handling times exceeding SLA limits. Quickly spot bottlenecks and take action to maintain high service quality.

Leverage Zia AI to streamline support workflows

Radar brings Zia’s intelligent features—ticket summaries, sentiment analysis, and reply assistance—straight to your mobile. Understand customer context instantly, craft accurate responses, and improve tone and clarity with AI-powered suggestions, all within the Radar app.

Unlock smarter communication and personalization with Apple Intelligence

From polished replies to personalized profiles, Apple Intelligence in Radar helps you write smarter and stand out. Create stylized avatars, generate custom images, and enhance your communication—all within your iOS mobile workspace.

Enable inclusive support experiences with built-in accessibility

Radar prioritizes accessibility with built-in support for screen readers, voice control, text resizing, and optimized color contrast. These features help enable all users to navigate, read, and take action on their mobile devices.

I love using Radar because of its UI. It is a high-performing application that lets me stay on top of everything happening within our teams.

Kushagra Sahni,Chief of Staff, Centilytics

The user-friendly android and IOS apps are one of the best features of Zoho Desk that I like the most. Other features that I admire are: It provides a simple widget code to integrate it with your website or application; you can easily track all your tickets and agents from the dashboard; and you can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.

Humayun Farooqi,Senior Technical Support Specialist, Joblogic

What is very nice about Zoho Desk is that you can also use it through a mobile app that you can customize however you wish. The reporting in Zoho Desk is also very easy to set up yourself, so you can create reports according to your own preferences.

Patrick Lazarom,Team Leader, Support Department, Easy Secure

Track help desk insights from your mobile device

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