Don't just "be there", be everywhere.
The first step towards building trust is being approachable and available. Some people feel more comfortable talking on the phone, while others prefer email or live chat. Make it easy for your customers to reach you. Offer help through every channel you can.
Learn more about Zoho Desk's multichannel capabilities.
Start strong, every time.
In customer service, all's well that begins well. The first response is usually the most important one you'll have, as it sets the tone for the entire experience. Agents have access to customer information, such as full CRM details, past interactions, and internal comments. This way, they can send a meaningful first response quickly through Zoho Desk.
Learn more about how Zoho Desk helps Agent Productivity.
Let the right one in.
Just like wine and cheese, the right ticket-agent combination ensures that things go down smoothly. Zoho Desk knows this and lets you automatically assign tickets to specific agents, based on rules that you set. These could be parameters like who the customer is, what channel they've used to reach you, and more. Every request will now meet its match.
Click here for more info on Ticket Assignment in Zoho Desk.