Help prospects and build trust for your brand with Zoho Desk.

78%

of consumers have not made an intended purchase because of poor service experience.

- American Express Survey

70%

of buying experiences are based on how the customer feels they are being treated.

- Mckinsey & Co

 

Don't just "be there", be everywhere.

The first step towards building trust is being approachable and available. Some people feel more comfortable talking on the phone, while others prefer email or live chat. Make it easy for your customers to reach you. Offer help through every channel you can.

Learn more about Zoho Desk's multichannel capabilities.

Notify prospects of developments.

Start strong, every time.

In customer service, all's well that begins well. The first response is usually the most important one you'll have, as it sets the tone for the entire experience. Agents have access to customer information, such as full CRM details, past interactions, and internal comments. This way, they can send a meaningful first response quickly through Zoho Desk.

Learn more about how Zoho Desk helps Agent Productivity.

Notify prospects of developments.

Let the right one in.

Just like wine and cheese, the right ticket-agent combination ensures that things go down smoothly. Zoho Desk knows this and lets you automatically assign tickets to specific agents, based on rules that you set. These could be parameters like who the customer is, what channel they've used to reach you, and more. Every request will now meet its match.

Click here for more info on Ticket Assignment in Zoho Desk.

Collaborate with context, not confusion.

Employees from sales, marketing and operations can work together to solve problems, no matter where in the world they are. Zoho Desk allows unlimited light users for free, so your entire company can be context-aware.

Read on about Team Collaboration in Zoho Desk.

Everyone is happier when they're in the loop.

Build a culture of transparency. Notify customers and agents automatically about developments in their ticket. Automate frequent manual tasks save time and focus energy.

Find out more about Workflow Automation in Zoho Desk.

Make your numbers work for you.

Use Zoho Desk to monitor qualitative information like customer feedback and quantitative information like team performance metrics in realtime. Act immediately, improve constantly and push the levels of customer happiness even higher.

Learn more about how Zoho Desk uses insights to help enhance your impact.

 Related Story 

Learn how your sales and service teams can collaborate to close more deals in less time. Head on here.