Field Predictions in Zoho Desk

A powerful AI tool that helps your customer service teams operate with improved pro-activeness and efficiency.

CRM Software benefits | Zoho CRM

Why use Field Predictions?

  • Increase efficiency
  • Deliver proactive service experiences
  • Promptly resolve issues
  • Improve precision and accuracy

What is Field Predictions in Zoho Desk?

Field Predictions—powered by Zia AI—help customer service teams operate on customer data with greater precision and accuracy. This feature allows agents to resolve tickets faster even in the absence of workflows using Zia.
Field Predictions will help teams automate ticket assigments and eliminate tedious data entry for agents.

What is field predictions in Zoho Desk

Automated ticket assignments

Field Predictions can automate monotonous tasks like ticket assignments, make intelligent skill-based assignments, and help agents create automated workflows.

Automated ticket assignments

Continuous learning

Predicting outcomes saves time and helps agents offer personalized service. Zoho Desk's Field Predictions can be trained to learn data patterns that can streamline processes and deliver high levels of service.

Continuous Learning

Prompt resolutions

Field Predictions minimize manual data entry to save time for agents and reduce resolution times for customer issues. This is especially helpful when ticket volumes are high.

Prompt resolutions

Improved accuracy

Field Predictions help maximize a support team's efficiency over time through machine learning. Constant analysis of data and algorithms alleviates discrepancies to ensure accurate processing of customer data and support effective issue resolution.

Improved accuracy

Predict for better productivity.
Try Field Predictions in Zoho Desk.

  • No credit card required.
  • No software to download.