Do you encounter these problems? We have a solution for you using Zoho Desk
Customer information and follow-up information are recorded in Excel and using it after a long time?
Complete records in a single dashboard
Record all customer information and contact information, never lose, quick inquiry, customer status and follow-up situation at a glance
Hard to manage/track customer issues from multiple channels?
Omni-channel customer service system
Zoho Desk collects all requests from different channels like email, social media, live chat, telephone, web forms to organize them in one tab. This helps agents reply to all of them from the same tab
Each member of the team has their own records, which cannot be synchronized, cannot work together?
Team collaboration and agent collision prevention
Collaborative features allow agents to communicate the records with other teams right within the ticket through private comments and tagging.
Group chat within tickets gives you a quick and easy way to communicate with the agents who are colliding with you on a ticket.
Customers are waiting for an agent to find answers to their questions.
Knowledge base articles for faster answers
Not every issue needs an agent's presence to be answered. By creating a repository of articles and FAQs in the knowledge base, customers can find their own answers without waiting for an agent.
Supplement your customer service efforts with a powerful after-sales management system.
Your Desk. In the palm of your hand.
With the Zoho Desk mobile app for iOS and Android, agents can catch up, collaborate and, provide top-notch customer support, wherever they are.