AI help desk software
made human-simple
Zoho Desk unifies customers, channels, and context businesses need to deliver exceptional customer service. It simplifies the routine with AI, without overriding human judgment.
Trusted by 125,000+ businesses globally
Never miss a beat, or a customer
All your support conversations, one tidy inbox
Bring customer conversations from every channel, organized in one contextual workspace.
Build a 24/7 help center in minutes
Set up a branded help center for your customers to track tickets, find answers in the knowledge base, join community discussions, and get instant help from an AI bot.
Know the pulse of your customers
See what’s working and fix what's not with real-time dashboards, detailed reports, customer happiness tracking, and AI that flags issues early.
Bring AI where it helps and
humans where it matters
Zia weaves AI into your work, naturally. Autonomous AI agents handle routine issues end to end, handing off seamlessly when human judgment matters most. Even then, Zia stays in the background—surfacing insights and drafting clear responses.
Explore Zia AI
Where work simply flows
Zoho Desk brings structure to everyday support work, so tickets reach the right people, teams stay aligned, and customer promises are consistently met.
Assign
Route tickets to the right person based on their skills, workload, and availability.
Collaborate
Work across teams with shared ticket ownership, internal notes, and clear hand-offs.
Orchestrate
Auto-trigger actions based on events and guide teams through step-by-step resolution processes.
Commit
Set service level agreements with automated escalations and deadline tracking.
A decade of serving
customer-first businesses
Since adopting Zoho Desk, we've seen a significant improvement in customer retention.
After switching to Zoho Desk, we saved 35% in licensing costs and experienced a 30% increase in team productivity.
The fact that our team was able to transition to Zoho Desk so smoothly really shows how user friendly the platform is.
Zoho Desk has drastically improved our resolution time by 50%.
We looked into several help desk solutions, but very few of them offered the kind of seamless connection between customer data and support like Zoho Desk did.
Over the last 3-6 months (after implementing Zoho Desk), we’ve even been hitting a CSAT of 95% or higher.
The ease of configuration sold us on selecting Zoho Desk. The fact that we could do most of it ourselves impressed our team.
A few months after rolling out Zoho Desk, a customer at a trade show commented positively on how easy it was to get their queries resolved.
Teams managing your most
valued asset deserve the best
Thoughtfully
designed
Dedicated onboarding and built-in accessibility for 50% faster implementation and adoption.
Deeply
integrated
Integrates with 360+ apps, including the Zoho ecosystem and your existing stack.
Fairly
priced
Transparent pricing with flexible plans, no long-term lock-ins, and no hidden fees.
Inherently
private
Designed with Zoho’s long-standing commitment to privacy, security, and responsible data use.