Zoho CRM - Terms of Use

ZOHO CRM, A CUSTOMER RELATIONSHIP MANAGEMENT SERVICE, IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (hereinafter “You” or “Your”) BY ZOHO CORPORATION (hereinafter “Zoho”), ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (hereinafter “Terms”)IN ADDITION TO ZOHO GENERAL TERMS OF SERVICE. USE OF ZOHO CRM SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS OF SERVICE. IF YOU DO NOT AGREE TO THE TERMS, DO NOT PROCEED OR USE ZOHO CRM IN ANY MANNER.

Accessing Zoho CRM

Zoho CRM is a part of Zoho’s suite of online collaboration, business and productivity applications. You will be able to access Zoho CRM by using your common account for all Zoho Services (hereinafter “Zoho Account”).

Accessing other Zoho Services

Many Zoho Services are integrated with Zoho CRM. Your Zoho Account will also allow you to access all Zoho Services even if such Zoho Services are not integrated with Zoho CRM. Use of some of these Zoho Services may require acceptance of terms of service specific to such Zoho Services (hereinafter “Service Specific Terms”). You must read, understand and accept the Service Specific Terms before using the corresponding Zoho Service.

Accessing Third Party Applications Integrated with Zoho CRM

Many third party applications (hereinafter “Third Party Application(s)”) are integrated with Zoho CRM. Zoho will also be integrating more Third Party Applications with Zoho CRM. In addition, You may also integrate any other Third Party Application with Zoho CRM by using the API if such Third Party Application allows such integration. Access and use of Third Party Applications may require acceptance of terms of service and privacy policy applicable to such Third Party Applications (hereinafter “Third Party Terms”). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application.

Email Policy

We advocate genuine use of email. If your email bounce rate exceeds a permissible range, your account will be prevented from sending further emails. You are required to comply with the requirements of our Anti Spam Policy when you send commercial emails from Zoho CRM.

We are responsible to keep our system free from illegal activities. To ensure better deliverability for our customers and to maintain our reputation, emails sent via Zoho CRM will be monitored using automated tools. In case of violation of our terms, we may block emails from your account or even terminate your service.

Mail Add-on for Zoho CRM

Mail Add-on for Zoho CRM (hereinafter “Mail Add-on”) allows you to fetch, view, compose and send emails from your Zoho CRM account. If the configuration of Mail Add-on for a user (hereinafter “Configuration”) is set as “record level” or “complete”, the emails fetched will be visible to other users of the Zoho CRM account according to the permissions set by the administrator and may persist as part of the Zoho CRM account. Once you set the Configuration as “record level” or “complete” and the Configuration is locked by the administrator, you will not be able to change it without an administrator’s permission.

Usage Limits for Zoho CRM

Zoho may prescribe usage limits based on the subscription plan chosen by You. You must make sure that Your usage is within the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if You reach the usage limit corresponding to such activity.

TERMS FOR USE OF API

Integration of Zoho CRM with Third Party Applications using APIs provided by Zoho requires technical skill. You understand that errors or defects in the integration may cause loss and corruption of data. You must make sure that You use the services of technically skilled persons for the integration. You agree that Zoho is not liable for any loss and corruption of data caused due to errors or defects in the integration.

You must not try to access any functionality that is not exposed in the documentation for the API. You understand and agree that Zoho will not be liable for the consequences of accessing or using any unexposed functionality of the API.

API Deprecation

Zoho, in its discretion, may cease providing the current version of the API either as a result of discontinuation of the API or upgradation of the API to a newer version. In both cases, the current version of the API will stand deprecated and become the deprecated version of the API (hereinafter "Deprecated Version"). When Zoho decides to deprecate the current version of the API, You will be informed about such deprecation through a service announcement. For a period of six months following announcement of deprecation (hereinafter the "Deprecation Period"), Zoho will use commercially reasonable efforts to support the Deprecated Version. You understand that Zoho is not obliged to provide the features of the newer version in the Deprecated Version.

Zoho in its discretion may cease supporting the Deprecated Version during the Deprecation Period if i) Zoho is required to do so by law or ii) You have breached any provision of these Terms or the General Terms of Service or iii) Zoho determines that supporting the API is likely to result in a security risk to Zoho.

API Usage Limits

Zoho may prescribe usage limits, including limits on the number of calls, number of records per call, bandwidth usage and frequency of calls. You are required to adhere to the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if You reach the usage limit corresponding to such activity and that an API call may either fail or be partially executed if the usage limits are reached before or during an API call.

Modification of Terms of Use

Zoho reserves the right to modify Zoho CRM Terms of Use. Modifications to the Terms of Use are effective upon Your use of Zoho CRM subsequent to publication of such modification.

Updated on: March 20, 2017