Zoho CRM
support and customer services

From guided onboarding to around-the-clock support, and a quick CRM implementation to turnkey business solutions—leverage Zoho CRM for your business with the help of our customer success services.

Customer Support

Zoho CRM Support plans

Premium Support

Get started with Zoho CRM the right way with personalized onboarding sessions and priority support. Get guidance from your dedicated onboarding specialist on how to configure Zoho CRM for your specific business needs.

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Enterprise Support

Have a single point of contact from Zoho working with your team(s) and handling all your product, support, and service requirements exclusively. This service combines strategic account management with preemptive, insight-driven support.

What Enterprise Support offers:

  • A dedicated Technical Account Manager assigned to your company
  • Priority support with an initial response time of one hour upon submitting a support request
  • Early access to new features and free demos on how to use them
  • 24/7 multichannel support: email, toll-free call, chat, and remote access support
  • Quarterly reports on feature usage that include recommendations and best practices to optimize performance using Zoho CRM
  • Access to all documented resources and developer guides
drive growth

The Zoho Enterprise Business Solutions team takes care of every stage of creating and deploying your end-to-end CRM solution, including the following:

  • Gathering input from stakeholders to develop a project plan
  • Analyzing your pain points and processes to list out your precise requirements
  • Conceptualizing and designing a holistic CRM solution by aligning our products with your processes
  • Customization, integration, testing, and implementation of your solution
  • Migrating your data and onboarding your team for a seamless transition to the new system
  • Offering developer support for custom-developed solutions and components

The result is a highly intuitive CRM solution tailored to your company's needs and forming the core of your operations—so that your business can focus on achieving its goals.


All you need to do is share with us a list of your business processes and tell us how you'd like your CRM system to function for you. A dedicated product expert from Zoho will analyze these requirements, tailor Zoho CRM to meet them, and optimize it for your business in no time.

So sit back and allow our experts to set up your Zoho CRM in the best and most efficient way for your business!

Register for Jumpstart
  • Services
  • Knowledge base
    Master Zoho CRM with our detailed help docs, how-to videos, webinars, and more.
  • Community forums
    Ask questions, find answers, and join discussions with other Zoho users.
  • Self-service portal
    View all your tickets and submit new support requests to get assistance from our support team.
  • Multichannel support
    Contact support through email, toll-free call, chat, or remote access support
  • Initial response time
  • Onboarding period
    Receive personalized guidance from our specialists on how to set up and use Zoho efficiently for your business.
  • Onboarding sessions
  • Session length
  • Feature walkthroughs
  • Step-by-step guidance on CRM setup & configuration
  • Dedicated onboarding specialist
    A single point of contact from Zoho who works exclusively with your company and handles all your needs.
  • Zoho Technical Account Manager (TAM)
  • Quarterly report (Feature usage reports + Recommendations)
    A report of your CRM usage with suggestions and best practices to optimize your business performance.
  • Early access to new features
  • ClassicAvailable by default for paid editions of Zoho CRM
  • 8 hours, 5 days/week
  • 8 hours
  • 45 days from date of subscription
  • 3 per week
  • 45 minutes
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  • PremiumCosts 20% of your subscription fee
  • 24 hours, 5 days/week
  • 3 hours
  • 75 days from date of subscription
  • 5 per week
  • 60 minutes
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  • EnterpriseCosts 25% of your annual subscription fee (with min. 25 user licenses)
  • 24 hours, 7 days/week
  • 1 hour
  • 75 days from date of subscription
  • 5 per week
  • 60 minutes
  • Email: support@zohocrm.com
  • Phone:
    +971 58 881 7598 , +971 4 574 8400 , 800 044 44424
  • Twitter: @zohocares

    You can also submit a support request through our customer portal.