The best-in-class assistance with Zoho's enterprise support

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Dedicated support for enterprises to maximize ROI

Comprehensive support across channels

All our customers can use multiple channels to get their service requests resolved with our basic and classic support plans.

  • Email support, community of power users, an in-depth knowledge base and a portal to raise and track service requests for free edition customers

  • Guaranteed response time of 8 - 24 hours on all requests

  • A toll-free number and a live chat system is available so paid edition users can connect with a product expert in real-time and resolve their issues

A dedicated support system for enterprises

Zoho's enterprise support framework is designed to help large organization maximize their ROI, by addressing their specialized needs efficiently and in the shortest time frame possible as well optimize their usage of Zoho solutions.

  • Multichannel support through email, telephone, live chat, community and in-depth knowledge base

  • A dedicated team of product experts are on standby, 24 hours a day, 365 days a year

  • Priority handling of service request with a maximum response time of 1 hour

  • Quick troubleshooting and customization assistance with remote support

  • In-depth onboarding assistance to help your team start using the product effectively

  • Product experts help personalize our solutions to suit your business needs and offer best practices for your business processes

  • A dedicated technical account manager will act as the point of contact for your support needs

  • Quarterly reports with analysis on your feature usage, recommendations and suggestions to optimize your business process

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