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Dedicated to your success.

Get a dedicated Customer Relationship Manager to assist you with the onboarding and customization. Apart from this, get expert advice, best practices and a quarterly report on the feature usage. Recommendations will be presented in the report that would best suit your business needs.

24 hours. 7 days a week. Every day of the year.

With Premium Support, we're making a commitment to have a team of skilled technical support agents on standby 24/7, all year long, equipped to respond with solutions in one hour.

Premium Support Comparison

Features

  • Editions Supported
  • Price
  • User Restriction
  • Subscription Period
  • Support Hours
  • Response Time
  • Phone Support
  • Live Chat Support
  • Dedicated Customer Relationship Manager
  • Onboarding Support
  • 1-on-1 Session
  • Quarterly Report [Feature usage + Feature Recommendation]

Classic Support

  • All Paid Editions
  • Free
  • No Restriction
  • None
  • 24x5
  • 8 hours
  • Yes
  • 8x5
  • No
  • No
  • No
  • No

Premium Support

  • Professional and Enterprise
  • 20% of the License fee
  • 10 Users and above
  • Annual Subscription
  • 24x7
  • Monday-Friday: 1 hour Saturday-Sunday: 4 hours
  • Yes
  • 24x5
  • Yes
  • Yes
  • Yes
  • Yes

Premium Support Comparison

Classic Support

Premium Support

Price

Free

20% of the License fee

User Restriction

No Restriction

10 Users and above

Contact Period

None

Annual Contract

Support Hours

24x5

24x7

Response Time

8 hours

Monday-Friday: 1 hour

Toll-free access

Yes

Saturday-Sunday: 4 hours

Live Chat Support

8x5

Yes

Dedicated CRM

No

24x5

Onboarding Support

No

Yes

1-on-1 Session

No

Yes

Direct chat and phone access to CRM

No

Yes

Developer Support

No

Yes

Quarterly Report [Feature usage + Feature Recommendation]

No

Yes