Democratizing CRM for Strategic Efficiency

Tune in to this webinar to listen to the speakers discuss the need for customer-facing and operations teams to communicate and coordinate more effectively via a single CRM platform to deliver exceptional customer experiences and improve operational efficiency.

Speakers

Kate Leggett GuestVP & Principal Analyst, Forrester

Prashanth V K HostHead of Market Strategy,
CX Group, Zoho

Date and Time

May 27th, 1:00-2:00 PM ET

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What you can expect

Deep insights from research on the effectiveness of communication between customer-facing and internal teams and what it means for customer experience.
Thoughts on how organizations can democratize their CRM and how Zoho CRM improves operational efficiency and customer experience.
The business impact of solving communication and co-ordination problems between customer-facing and internal teams.