Client Script Events
The events trigger the Client Scripts, enabling them to execute.

What is an event in Client Script?

Events are user actions that occur in the Zoho CRM client. You can create Client Scripts which will get executed in response to these events. Client Script provides you a set of page and field events for the various pages in Zoho CRM. In addition to this, Client Script enables you to configure events for the custom buttons, text, icons, etc., on the canvas page. You can configure events for tags,mandatory fields form and blueprints on the canvas and standard detail page. You can define your own actions for the configured events.

The pages where the Client Scripts can be configured are Create page, Clone page, Edit page, List Page (Standard), Detail Page (Standard), Detail Page (Canvas), Create Page (Wizard) and Edit Page (Wizard) . Based on the page, events can be configured for the Client Script in Zoho CRM.

Client Script Events - Overview

Create/Clone/Edit Page Events

The events for the create/clone/edit page can be either page event or field event.

1. Page Event - These are the events that occur on the create/clone/edit page of the selected module in Zoho CRM. A page event can be one of the below three types.

  • onLoad - This event occurs when the create/clone/edit page gets loaded.
  • onChange - This event occurs when you give or update values for any of the fields in the create/clone/edit page. For example, consider a Client Script configured for create page of Accounts module with onChange page event. The script runs whenever you enter values for any of the fields in Accounts(Account Owner, Account Name, Phone, etc) module.
  • onSave - This event occurs when you save a record from create/clone/edit page using the Save or Save and New button.

Note:

  • A single Client Script with page onChange event can be used when Client Scripts are required for multiple fields on the same page.
  • Add the "return false" statement at the end of onSave event type script, to prevent the record from getting saved.

2. Field Event 

  • onChange - This event occurs when you enter or update value for a particular field and move to another field or click outside the field on the create/clone/edit page of the selected module. For example, consider a Client Script configured for create page of Accounts module with onChange field event on the field Phone. The script runs only when the user enters value for the field Phone and moves to the another field in create page.
  • onType - This event occurs when you type any value in a particular field on the create/clone/edit page of the selected module. For example, consider a Client Script configured for create page of Contact module with onType field event on the field email. The script runs once the user types in a value for the field email in create page.​

onChange vs onType:

When you use onType event, the script will be triggered as soon as you type value in a field. Whereas if you use onChange event , the script will be triggered only when you click outside that field or move to the another field.

Supported Field Types

  • Single Line
  • Multi-Line
  • Email
  • Phone
  • Pick List
  • Date
  • Number
  • Currency
  • Decimal
  • Percent
  • Long Integer
  • Checkbox
  • URL
  • Lookup
  • Owner Lookup

Unsupported Fields

  • Salutation
  • Adjustment
  • Discount

Note:

If you want the Client Script to run for a particular layout in a module, select that layout while specifying the event details.

Detail Page (Canvas) Events

Below are the types of events available for Detail Page (Canvas).

1. Page Event
  • onLoad - This event occurs when the canvas page gets loaded.
2. Field Event
  • onBeforeUpdate - This event occurs on the click of the tick icon after you edit or update a particular field. Add the "return false" statement at the end of the script, to prevent the value from getting saved.

Supported Field Types

  • Single Line
  • Multi-Line
  • Email
  • Phone
  • Pick List
  • Date
  • Number
  • Currency
  • Decimal
  • Percent
  • Long Integer
  • Checkbox
  • URL
  • Lookup
  • Owner Lookup

Unsupported Fields

  • Reporting To
  • Currency
  • Probability
  • Pricing Model
  • Wizard
  • Territory Updated Time
3. Mandatory Fields Form Event
  • onBeforeMandatoryFormSave - This event occurs on the click of save button of the mandatory fields form before saving the values.
  • onMandatoryFormLoad - This event occurs when the mandatory fields form pop-up appears on the screen.

Note:

You can set mandatory fields based on a condition using Layout Rules. When there is an inline edit on the canvas page which satisfies the layout rule, a form will pop-up to get the values for the mandatory fields. This form is called as the Mandatory fields form.

4. Blueprint Event
  • beforeTransition - This event occurs before the transition states of a Blueprint, as per the process flow designed in the blueprint. Add the "return false" statement at the end of the script, to prevent the blueprint transition.
5. Tag Event
  • onTagChanged - This event occurs on the click of save button of  Add tags.
6. Canvas Button Event
  • onClick - This event occurs on the click of canvas button.
7. Icon Event
  • onClick - This event occurs on the click of canvas icon.
8. Text Event
  • onClick - This event occurs on the click of canvas text.

Create Page (Wizard) / Edit Page (Wizard) Events

Below are the types of events available for Create Page (Wizard) and Edit Page (Wizard).

1. Wizard Event
  • onLoad - This event occurs whenever the Client Script configured wizard is loaded.
  • onChange - This event occurs whenever any field's value is changed in the Client Script configured wizard.
  • onBeforeSave - This event occurs whenever you click the save button in the Client Script configured wizard. You can prevent the save action by returning false in the script.
  • onTransition - This event will be triggered whenever the transition happens i.e when you move from one screen to another in the Client Script configured wizard.
  • onBeforeTransition - This event will be triggered before you make a transition in the Client Script configured wizard. You can prevent the transition by returning false in the script.
2. Field Event
  • onChange - This event occurs when you change a particular field's value in the Client Script configured wizard.

List Page (Standard) Events

Below are the types of events available for List Page(Standard).

1. Page Event
  • onCustomViewLoad - This event occurs when custom view of the List Page(Standard) is loaded. For example, consider that you have created a custom view for all Accounts of Account type vendor. The script will run whenever this custom view loads.
  • onBeforeCustomViewChange - This event occurs before you make any change in custom view of the List Page(Standard). For example, consider that you have created a custom view for all Accounts of Account type vendor. The script will run whenever you try to do any change to this custom view.

Detail Page (Standard) Events

Below are the types of events available for Detail Page (Standard).

1. Page Event
  • onLoad - This event occurs when the detail page gets loaded.
2. Field Event
  • onBeforeUpdate - This event occurs on the click of the tick icon after you edit or update a particular field. Add the "return false" statement at the end of the script, to prevent the value from getting saved.

Supported Field Types

  • Single Line
  • Multi-Line
  • Email
  • Phone
  • Pick List
  • Date
  • Number
  • Currency
  • Decimal
  • Percent
  • Long Integer
  • Checkbox
  • URL
  • Lookup
  • Owner Lookup

Unsupported Fields

  • Reporting To
  • Currency
  • Probability
  • Pricing Model
  • Wizard
  • Territory Updated Time
3. Mandatory Fields Form Event
  • onBeforeMandatoryFormSave - This event occurs on the click of save button of the mandatory fields form before saving the values.
  • onMandatoryFormLoad - This event occurs when the mandatory fields form pop-up appears on the screen.

Note:

You can set mandatory fields based on a condition using Layout Rules. When there is an inline edit on the detail page which satisfies the layout rule, a form will pop-up to get the values for the mandatory fields. This form is called as the Mandatory fields form.

4. Blueprint Event
  • beforeTransition - This event occurs before the transition states of a Blueprint, as per the process flow designed in the blueprint.  Add the "return false" statement at the end of the script, to prevent the blueprint transition.
5. Tag Event
  • onTagChanged - This event occurs on the click of save button of  Add tags.

 

 

See Also