IT Service Request
Manage workflows like ticket lifecycle, status monitoring, service catalog, etc. of the IT process at your company.
Service
Manage all service requests and associated records in a central repository.
Ticket
Route service requests through rule-based, multi-stage, multi-role workflows.
Status
Track the status of every service request from initiation to completion.
Integration
Connect with Jira, Microsoft Entra ID, Slack, and 1,000+ product integrations, plus REST API.
AI
Customize the application to your company's workflows and process using AI.
Security
Protect your data with SSO, ISO/IEC 27001, and SOC 1 & 2 Type II certifications.
Manage all your requirements from a unified interface
Ticket
Open a service request for an asset or service. Configure the fields of the form (show/hide, fetch data, run validations, mandatory checks, display hints, etc). Manage the lifecycle of the service request from opening to completion.
Status
Monitor the status of the service request (open, in-progress, fulfilled, etc). Execute logic (notify, update, delete, etc.) based on the change in status of the service request. Filter records based on the fields (requester, asset, service, etc).
Workflows
Route the service requests through multi-user, multi-stage (sequential/parallel) workflows to DRIs/assignment groups based on business rules, conditions (if/then/else), approval matrix, exception handling, priority, etc.
Catalog
Maintain a service catalog that organizes assets and services into a navigational hierarchy. Organize the catalog into categories and sub-categories, using tagging to group resources and filters to sort records.
Files
Attach photos/videos and .docx/.pdf/.xlsx files, import .xlsx/.csv files to convert into records, and hyperlink resources. Export the records into various formats and format the style and layout of records for printing.
RBAC
Set up role-based access control for employees and third-party stakeholders. Configure view/edit access based on the record fields. Give portal access to outside stakeholders (vendors, suppliers, contractors, etc.).
Frequently Asked Questions
Zoho Creator is an AI-powered application development platform that's used to automate business processes and workflows in organizations. With it, you can build custom applications specific to your requirements.
The IT Service Request application is installed and runs on Zoho Creator. You can fully customize the application to your company's requirements if desired.
Yes, there is a 15-day free trial.
Yes, you can book a demo from here.
Zoho Creator ensures the logical separation of your data from everyone else's. Data retention and backup happens in a secure manner, and all data is stored in data centers in multiple geographies to ensure enterprise-grade security and high availability.
You can find the pricing plans here.