IT Service Catalog
Manage all IT service records in a central, searchable, audit-compliant IT service catalog.
Catalog
Maintain a service catalog of all IT services.
Organization
Group services by logical, hierarchical, and functional categorization.
Access
Set up attribute-based access control (ABAC).
Integration
Connect with ManageEngine ServiceDesk, ServiceNow, SAP B1, and 1,000+ product integrations, plus REST API.
AI
Customize the application to your company's workflows and process using AI.
Security
Protect your data with SSO, ISO/IEC 27001, and SOC 1 & 2 Type II certifications.
Manage all your requirements from a unified interface
Catalog
Maintain a central repository of IT services. Ensure structured data in the service catalog by configuring the fields of the input forms (show/hide, fetch data, run validations and mandatory checks, display hints, etc.).
Services
Use global search across records to find services. Filter services based on the fields of the records (service name, service type, category/sub-category, tags/labels, location, etc.). Open service requests (SR).
Bundling
Group services by logical (hardware, software, country, etc.), hierarchical (e.g., IT > Hardware > MacBooks), and functional organization (employee onboarding, office relocation, department change, etc.).
Entitlement
Set up attribute-based access control (ABAC) and control view/edit access down to the fields of the record. Example: IF Role IS Executive AND Department IS Sales AND Location IS Texas.
SLA
Configure service-level agreements (SLAs) at the service item level (password reset IS 2 minutes, new ThinkPad provisioning IS 1 day, server setup IS 1 week, etc.). Trigger notifications when SLAs are not met.
Update
Set up a self-service portal for non-employees to update the catalog. Pull data from asset management systems, inventory management systems, procurement, etc. to keep the catalog updated.
Frequently Asked Questions
Zoho Creator is an AI-powered application development platform that's used to automate business processes and workflows in organizations. With it, you can build custom applications specific to your requirements.
The IT Service Catalog application is installed and runs on Zoho Creator. You can fully customize the application to your company's requirements if desired.
Yes, there is a 15-day free trial.
Yes, you can book a demo from here.
Zoho Creator ensures the logical separation of your data from everyone else's. Data retention and backup happens in a secure manner, and all data is stored in data centers in multiple geographies to ensure enterprise-grade security and high availability.
You can find the pricing plans here.