IT Process Management
Manage workflows like service request, employee support, incident resolution, etc. of the IT process at your company.
Database
Maintain a catalog of all services, hardware and software assets.
Service
Handle IT service requests and approvals.
Ticket
Manage IT incidents, problems, and changes.
Integration
Connect with Jira, Microsoft Entra ID, Slack, and 1,000+ product integrations, plus REST API.
AI
Customize the application to your company's workflows and process using AI.
Security
Protect your data with SSO, ISO/IEC 27001, and SOC 1 & 2 Type II certifications.
Manage all your requirements from a unified interface
Service Requests
Handle routine requests from users, such as password resets, software installations, or hardware procurement. Route the request through approval workflows and keep track of the status (open, in progress, closed etc).
Service Catalog
Give employees access to a central user-facing interface to browse, select, and request IT services organized by categories. Employees can search, filter, and sort based on the record fields to find services.
Incident Management
Assign priority based on urgency and impact, classify (P1–P4 / critial–low) and route it to an assignment group. Track the status of the incident (open, in progress, paused, resolved, closed, etc.).
Problem Management
Manage the lifecycle of problems (detection, logging, diagnosis, resolution, closure). Keep track of root cause analysis (RCA) and ensure that the solution is recorded in the known error database (KEDB).
Change Management
Initiate requests for change (RFC) and forward them to the change advisory board (CAB) for review based on classification (standard, normal, emergency). Configure approval matrices based on RFC classification.
CMDB
Store all hardware and software asset details (serial number, owner, location, license, status, etc.) in a configuration management database (CMDB). Map asset relationships and track asset history.
Frequently Asked Questions
Zoho Creator is an AI-powered application development platform that's used to automate business processes and workflows in organizations. With it, you can build custom applications specific to your requirements.
The IT Process Management application is installed and runs on Zoho Creator. You can fully customize the application to your company's requirements if desired.
Yes, there is a 15-day free trial.
Yes, you can book a demo from here.
Zoho Creator ensures the logical separation of your data from everyone else's. Data retention and backup happens in a secure manner, and all data is stored in data centers in multiple geographies to ensure enterprise-grade security and high availability.
You can find the pricing plans here.