IT Change Management
Manage workflows like change lifecycle, ticket resolution, status monitoring, etc. of the IT process at your company.
Changes
Maintain all IT changes and associated records in a central repository.
Ticket
Route changes through rule-based, multi-stage, multi-role workflows.
Status
Track the status of every change from reporting to completion.
Integration
Connect with Jira, Microsoft Entra ID, Slack, and 1,000+ product integrations, plus REST API.
AI
Customize the application to your company's workflows and process using AI.
Security
Protect your data with SSO, ISO/IEC 27001, and SOC 1 & 2 Type II certifications.
Manage all your requirements from a unified interface
Ticket
Initiate a change request (CR) from an incident or problem record. Assign the CR (auto/manual) to a user or group based on workflow logic. Manage the lifecycle of the CR from initiation to closure.
Status
Monitor the status of the CR (open, review, CAB, UAT, closed, etc.). Trigger notifications based on the change in status of the CRs. Filter records based on the fields of the CRs (type, priority, category, etc.).
Workflows
Route the CR through multi-user, multi-stage (sequential/parallel) workflows to DRIs/assignment groups based on business rules, conditions (if/then/else), approval matrix, exception handling, priority (L0–L4 / P1–P4), etc.
Change Advisory Board (CAB)
Begin the CAB process and manage the change by breaking it down into distinct change tasks. Assign the change tasks to groups and track implementation of the change using checklists.
Standard Operating Procedure (SOP)
Set up standard operating procedures. Configure low-impact, high-frequency incidents to bypass routing rules. Trigger post-implementation review (PIR) for emergency CRs post resolution.
Compliance
Maintain a timestamped audit trail. Trace a change back to the problem that necessitated it, and further back to the incidents that signaled the problem. Document key metrics like change failure rate (CFR).
Frequently Asked Questions
Zoho Creator is an AI-powered application development platform that's used to automate business processes and workflows in organizations. With it, you can build custom applications specific to your requirements.
The IT Change Management application is installed and runs on Zoho Creator. You can fully customize the application to your company's requirements if desired.
Yes, there is a 15-day free trial.
Yes, you can book a demo from here.
Zoho Creator ensures the logical separation of your data from everyone else's. Data retention and backup happens in a secure manner, and all data is stored in data centers in multiple geographies to ensure enterprise-grade security and high availability.
You can find the pricing plans here.