Configuration Management Database
Manage all configuration items like software, hardware, services, etc. in a central configuration management database.
Database
Maintain a secure, centralized, and searchable digital repository of all CIs.
CIs
Add CIs, types and classifications, and associated records.
Mapping
Define, connect, and manage CIs and their attributes.
Integration
Connect with ServiceNow, Slack, Microsoft Entra ID, and 1,000+ product integrations, plus REST API.
AI
Customize the application to your company's workflows and process using AI.
Security
Protect your data with SSO, ISO/IEC 27001, and SOC 1 & 2 Type II certifications.
Manage all your requirements from a unified interface
CIs
Add configuration items like hardware, software, services, documentation, and personnel. Create custom CI types and define custom attributes for those types to accurately model the unique aspects of the company's IT setup.
Mapping
Define the relationships between CIs (e.g., "Hosted On," "Runs On," "Connected To," "Depends On") to provide the context for effective impact analysis, root cause investigation, and change planning.
RBAC
Configure granular permissions that control which users or groups can view, create, edit, and delete specific CI types, attributes, or relationships, ensuring data integrity and enforcing the principle of least privilege.
Reports
Display data from external systems of record—such as financial data in an ERP or employee data in an HR system. Set up dashboards that provide insight into your CMDB data by visualizing key metrics (e.g., CI counts by type, location, status, relationship, etc.)
Audit
Ensure the CMDB data is accurate, consistent, and trustworthy by standardizing inconsistent data, such as vendor names or software titles, Identify and merge duplicate CI records, and maintain a detailed, immutable audit trail that logs every change made to those records.
Integration
Integrate with core ITSM workflows by linking CIs to incident, problem, and change management records. Provide context to service desk agents and change managers, enabling them to see a CI's history and its relationships. Attach CIs to tickets and view related tickets from CIs.
Frequently Asked Questions
Zoho Creator is an AI-powered application development platform that's used to automate business processes and workflows in organizations. With it, you can build custom applications specific to your requirements.
The Configuration Management Database application is installed and runs on Zoho Creator. You can fully customize the application to your company's requirements if desired.
Yes, there is a 15-day free trial.
Yes, you can book a demo from here.
Zoho Creator ensures the logical separation of your data from everyone else's. Data retention and backup happens in a secure manner, and all data is stored in data centers in multiple geographies to ensure enterprise-grade security and high availability.
You can find the pricing plans here.