Bookings Release Notes

2024

Apr

Set permissions for your staff

Features

We've added a new feature, Roles and Permissions, that allows you to set various access permissions for the Staff role. Enhance data protection and security by defining precise permissions for your staff. Read the help page to learn more.

Export custom fields

Enhancement

When exporting appointments, custom fields can also be included now.

Mar

Appointment title customization

Features

Appointment titles can now be customized. This title is reflected in calendar events, online meetings, Zoho Assist sessions, and ICS files.

Read the help page to learn more.

Jan

Enriched Help widget

Enhancement
Resolve issues quicker than before with our improved Help widget. You can now record your screen, and send it to our support team for faster debugging. Learn how

2023

Dec

Enhanced buffer time feature

Enhancement

Buffer time can now be added before the appointment with our new Pre-buffer feature. Additionally, you now have the flexibility to choose to block buffer time in your calendar invitations. For more details, read the Buffer time help doc.

Copy or Move Services

Features

You can now create a new service by simply copying an existing one and customize it as required. Also, you can effortlessly move services from one workspace to another. For more details, check the Copy or Move Services help doc.

Nov

Enhancement

Zoho Bookings now provides support for six additional languages: Italian, Romanian, Hebrew, Swedish, Swahili, and Russian. You can set any of these languages as your workspace language and the same will be applied across all booking pages of that workspace. Learn More

Oct

Add locations for in-person appointments

Features

Introducing In-person Location feature. You can now add physical locations to your services and manage your in-person appointments efficiently. Learn More

Launching Zoho Bookings Browser Extension

Features

With the newly-launched Bookings browser extension, you can view appointments, get notifications, share booking page links, mark favorite links for quick access, and do much more without switching tabs in your browser. Learn More

Sep

Team Scheduling Made Super Easy!

Features

Booking multiple staff members for a single appointment is now possible. Introducing Collective Booking Service, a new service type. Learn more.

Aug

Introducing the Ability to Invite Multiple Guests for Your Appointments

Features

You can now allow customers to add additional participants for their bookings. Learn more.

Jul

Meet your clients through Microsoft Teams

Features

You can now integrate Zoho Bookings with Microsoft Teams and connect with your customers virtually. Learn more.

May

Integration with Zoho CRM enhanced

Enhancement
  • From now on, Bookings customer details(default) can be mapped to any Zoho CRM module. Custom fields can be mapped to the Meetings module.
  • Zoho Bookings plugin for Zoho CRM is updated to reflect the above changes.
To learn more, refer this Zoho CRM Integration help article

Enhanced Export Feature

Enhancement
  • From now on, customer list can be exported.
  • Within the list view, two fields(customer email, customer contact number) have been added, allowing you to retrieve this info when exporting appointments.

Apr

Engage with your clients through Google Meet

Features

Zoho Bookings is now integrated with Google Meet. With this integration, you can virtually connect with your customers via Google Meet.

Learn more about his integration here.

Manage your bookings from Zoho Desk

Features

Zoho Bookings extension is now available in Zoho Desk.

Check out what this extension can do:

  • Within the ticket, you can share your booking page links and receive notifications.

  • Add appointments, special working hours, and time-off within Zoho Desk.

  • View your Bookings Calendar in Zoho Desk.

Learn more about this extension here.

Calendar Integration Enhancement

Enhancement
  • Complete UI revamped for Calendar integration

  • Appointments will be synced instantly with Zoho Calendar from now.

  • Notifications for calendar connection issues made more efficient.

Refer to this announcement to learn more.

Mar

Enhancement
  • Appointment status has been enhanced.

  • A new field called Payment status is added to track paid appointments better. Payment failures are handled and made visible.

  • Ongoing appointments can be marked as Completed during the appointment duration.

  • From now on, you can Reschedule appointments which are marked as Canceled and No Show.

Learn more about appointment and payment status here

Jan

Updates

18th January – Validation of contact number on booking form has been added.

2022

Oct

Enhancement

5th October – List View has got a complete new look. Improved filter options, choosing columns for the view, exporting the view as csv, xlsx files and a few more enhancements added.

Enhancement

5th October – Frequently used links can now be easily accessible from the menu bar. Sections under Manage Business can be accessed in just a click.

Updates

5th OctoberHIPAA Support has been moved inside General Settings under Manage Business.

Sep

Updates

24th September – The booking ID generation logic (rolled out on 21st September) is revoked. Booking ID generation will continue as before.

Updates

21st September – Booking IDs will now be unique and contain random alphanumeric character sequences generated automatically. The Auto-generate Booking ID section will not be available any more.

Aug

Features

31st August – You can now add a staff using our APIs.

Features

25th August - Your customers will receive calendar invites automatically when they book with you.

Updates

25th August - Calendar invites will now contain the name of the participant and the name of the service to add more context.

Updates

22nd August - We have a new enhanced onboarding for users who sign up with us. This will help quickly set up business configurations.

May

Features

May 10th, 2022 – One-on-one services can have their own schedules. With Service Availability, control how long your one-on-one services should be available and also the times during a day.

Apr

Features

22nd April: Staff booking pages now have two new themes to customize your staff's branding.

Feb

Updates

25th February - Fixed issues with the service pricing not being displayed accurately to all the available decimal points.

Bug-Fixes

23rd February - Fixed issues with the page loading indefinitely while trying to add time-off.

Bug-Fixes

3rd February - Fixed issues with the additional field values not showing up on the appointment summary page on the web app.

Jan

Features

31st January – One-on-one services can now have their own notifications, policies & preferences, and booking form.

2021

Dec

Updates

20th December - Fixed issues with the appointment summary not showing the customer's phone number on the mobile app.

Bug-Fixes

15th December - Fixed issues with deleted appointment slots (upcoming) not showing up as available on the booking page.

Bug-Fixes

10th December - Fixed slowness issues in API

Updates

2nd December - Scheduling Window redefined as Scheduling Notice.

Nov

Bug-Fixes

23rd November - Fixed issues with the events pushed from Zoho Bookings to Zoho Calendar synced with the wrong timezones.

Updates

23rd November - Enhanced Google Calendar integration to sync events to Zoho Bookings only if they are accepted by the customer.

Bug-Fixes

15th November - Fixed issue with the booking page not redirecting to the payments checkout page.

Updates

1st November - %meetinginfo% enhanced to customize individual elements.

Meeting Link Details:

%headerinfo_content:key_content:joinlink_content:startlink_content:meetinginfo%
%headerinfo_content:joinlink_content:startlink_content:assistinfo%

Button Details:

%content:googlecalendarbutton%
%content:outlookcalendarbutton%
%content:zohocalendarbutton%

Oct

Updates

29th October - Zoom Meetings titles are now updated to reflect both the Service Name and the Customer Name.

Bug-Fixes

19th October - Fixed issues pertaining to special working hours not getting removed from the screen when they were being deleted.

Enhancement

19th October - Made enhancements to allow adding buffer times greater than service duration. Buffer times are limited to a maximum of three hours.

Updates

6th October - Added additional variables to be used while creating custom functions - staff_emailstaff_contact_numberservice_descriptionresource_id, end_timeiso_start_timeiso_end_timenotes.

Updates

6th October - Removed Last Sync data from the Manage Calendar section under My Profile.

Updates

6th October - Updated Zoho Calendar icon on the Manage Calendar page.

Updates

6th October - Fixed alignment of the checkboxes against email notifications in the Notifications tab.

Updates

6th October - Enhanced Zoho Calendar integration to sync events to Zoho Bookings only if they are accepted by the customer.

Sep

Bug-Fixes

30th September - Fixed Google calendar sync failures when the last sync did not happen for more than a month.

Bug-Fixes

27th September - Fixed issues related to booking pages not prepopulating the country code in the phone number field.

Bug-Fixes

27th September - Fixed booking pages to load the language based on the user location.

Aug

Features

20th August – Zoho Bookings integration with Zoom Meetings is now live. A meeting link is automatically generated every time an appointment is booked.

Bug-Fixes

20th August – Fixed Google calendar integration sync inconsistencies when there are too many future events that needed to be synced.

Jul

Updates

26th July – A new pricing plan is rolled out for new signups starting today. This plan is flexible and enables customers to pay per user.

Jun

Features

25th June – Choose to display a custom page when customers book or reschedule with you. Also, customize the visibility of the 'Book another appointment' button and the text that goes on it.

May

Features

12th May – Notifications and reminders can now be sent to customers and staff when an appointment is marked as 'complete' or marked as 'no show'. Both the triggers are available through Zoho Flow as well.

Apr

Features

30th April – Appointments can be added to Zoho Calendar in addition to Google calendar and O365 calendar, from the booking summary page.

Features

30th April – Appointments are sent as calendar file attachments (.ics files) upon booking.

Feb

Features

22nd FebruaryNew predefined variables to set the first and last names of customers on email and SMS notifications are now available.

Jan

Features

19th January – You can now set unique time zones for staff according to their operating locations.

Updates

19th January – Zoho Meeting is now free with all Zoho Bookings plans.

2020

Dec

Features

18th December: Zoho Bookings is now integrated with Zoho Assist. Users can now create a screen sharing or a remote support session when an appointment is booked.

Performance

4th December: Zoho Bookings web and mobile apps have been optimized for speed and performance.

Enhancement

4th December: Booking pages will now display only the available slots. Unavailable slots marked 'No slots available' will no longer show up.

Enhancement

3rd December: Confirmation button text can now be customized for paid and free appointments separately.

Oct

Enhancement

24th October: Customer records will now be validated for duplicates using email address or phone number.

Features

15th October: You can now customize the sender’s email address for a workspace or for a business. Additionally, you can customize the cc address, and set a default reply-to email address.

Features

2nd October: Time zone selection, its visibility, and its editability on the Booking Page can now be customized.

Sep

Features

26th September: Zoho Bookings is now integrated with Zapier to enable collaboration with over 2000 apps.

Enhancement

26th September: Booking appointments is made quicker. Now, it is only three steps to complete your booking.

Enhancement

12th September: The Month and Week Views now display all appointments booked for the day.

Bug-Fixes

12th September: Issue with Staff not being able to add appointments in the mobile app is now fixed.

Bug-Fixes

2nd September: Issue with booked slots for Resource Booking showing up as available, is now fixed.

Bug-Fixes

2nd September: Issue with Group Bookings with payment failures being considered as successful enrolments, is now fixed.

Aug

Enhancement

31st August: Zoho CRM Contact integration improved to handle sync with more Contacts.

Bug-Fixes

31st August: ZML error message thrown on the Appointment Summary page in Zoho Bookings mobile app is now fixed.

Enhancement

28th August: Default Theme gets a fresh look.

Features

28th August: Contextual in-product help is live.

Enhancement

28th AugustInstant booking now supports the First Name and Last Name fields for all Themes and Service types.

Features

25th August: Zapier integration with Zoho Bookings is in Public Beta.

Features

15th August: Office365/Outlook.com calendar integration is now available.

Enhancement

12th August: Appointments can now be booked without supplying values to non-mandatory fields in the Booking Page URL.

Bug-Fixes

12th August: Issues in Booking Pages caused by selecting 'Let Customers Choose Staff' option in the Policies & Preferences section is now fixed.

Bug-Fixes

5th August: Disabling Integrated Calendars will now remove synced events from the Zoho Bookings Calendar. When enabled again, the removed events will be synced back.

Bug-Fixes

5th August: If the Registration Form contains First Name and Last Name fields, then appointments booked through Zoho CRM plugin will now populate the respective First Name and Last Name fields in Zoho CRM.

Enhancement

5th August: Workspace Booking Page URL to remain unchanged even when the Workspace name is changed.

Jul

Performance

14th July: Zoho Bookings Android app has been optimized for better performance.

Enhancement

10th July: Appointment status is now displayed in the language set in account settings.

Updates

10th July:

Jun

Enhancement

30th June:

  • New variables have been introduced for online meetings -- 'meetingkey', 'meeting startlink', and 'meeting joinlink'.
  • The block time configured for staff is now visible in Staff working hours section.

Enhancement

26th June: Appointments can now be marked as completed or no-show in Zoho Bookings mobile app.

Features

13th June: A new feature has been introduced to adjust the opacity of background image in "Modern Web" theme.

Enhancement

1st June: A new payment gateway '2Checkout' has been introduced.

May

Enhancement

28th May: A new payment gateway 'Mercado Pago' has been introduced.

Features

23rd May: The text "Powered by Zoho Bookings" can now be disabled from appearing in booking pages. This can be done from the Basic Information settings page.

Enhancement

23rd May:

  • The Name field for guest customers can now be configured to appear as First Name and Last Name.
  • Appointment email notifications to customers now contain buttons to add the appointment to Google and iCal/Outlook Calendars
  • The variable 'meetinginfo' will now be present by default in the email notification template for online meeting appointments.
  • Bookmarking prompts are now restricted for booking pages embedded in websites.

Enhancement

15th May: The 'Classic' theme has been revamped and made more responsive.

Performance

5th May: The performance of mobile app booking pages in the 'Modern web' theme has been optimized for better performance.

Apr

Enhancement

28th April:

  • Staff members can now view calendars of associated resources, and can also add appointments for those resources.
  • Zoho CRM plugin now pushes the values of Bookings custom fields to "Events Description" field in the Activity Module -> Events submodule of Zoho CRM.

Enhancement

22nd April:

  • Canceled appointments can now be deleted from Zoho Bookings.
  • New variants have been added to our list of URL hacks.

Enhancement

17th April: Zoho Bookings API responses now contain date-time values in ISO 8601 format.

Enhancement

16th April: Appointments in Zoho Meeting are now displayed along with the customer's name.

Enhancement

15th April: Appointment summary will now display the reason specified for canceled appointments.

Mar

Enhancement

28th March: Two new variables have been introduced -- 'Staff email' and 'Staff contact number'.

Performance

26th March: Data added or edited by other staff members will now be instantly synced across all the accounts.

Features

26th March: Users can now apply custom colors in the Modern Web theme.

Enhancement

26th March:

Enhancement

23rd March:

  • The date format is now rendered in DD-MMM-YYYY format for the appointment date in email and SMS notifications.
  • A new variable "Appointment Time" has been introduced.
  • UI error messages are now automatically translated to the language selected in Account settings.
  • The UI of "Appointments summary" section in Zoho Bookings mobile apps has been revamped, along with improvements in the performance.

Enhancement

13th March: Staff members now have to confirm the invite to be able to get added in the Bookings account.

Enhancement

9th March:

  • The UI of CRM Plugin Booking page has been improved.
  • A new welcome GIF now appears when Zoho Bookings loads. 

Feb

Performance

11th February: Zoho Bookings has been optimized for better performance.

Performance

7th February: The performance of Zoho CRM Calendar integration has been enhanced.

Features

7th FebruaryGoogle Calendar integration is now made available for the following DCs: CN, AU, and EU. It was already supported in the US DC.

Enhancement

7th February: A new variable 'Notes' has been rolled out.

Jan

Performance

28th January – The booking page has been optimized for better performance.

Enhancement

28th January – Loading indicators have been implemented for operation performing buttons. Better navigation provided in month and week calendar views.

Performance

21st January – The calendar view page has been optimized for better performance.

Enhancement

17th January Enhanced onboarding flow to set up a new Bookings account now introduced. Admins can now auto-assign staff for customers.

Performance

16th January – The calendar view in mobile apps has been improved along with other performance enhancements.

Features

3rd January – Admins can now configure the language in which customers access the booking page.

Enhancement

3rd January – The "Reason" field is no longer a mandatory field for admins while rescheduling an appointment, canceling an appointment, or marking an appointment as no-show.

Enhancement

1st January: The search operation to fetch CRM Contact customer names while booking an appointment has been optimized.