Use cases: Fitness services, customer experience
Industry: Travel and tourism
Team size: 0–50 employees
Product feature: Automated reminders, CRM integration
Patrington Haven Leisure Park, established in 1984, is an award-winning holiday park in Yorkshire. The park offers multiple facilities to customers, and Zoho Bookings has helped enhance their online appointment scheduling process for fitness classes at the gym.
Class(y) bookings
Before adopting Zoho Bookings, the park's fitness instructors struggled to view the number of participants that signed up for classes. Zoho Bookings helped them resolve this issue and allowed them to set the maximum number of people who can book for a particular class.
Automated emails
The automated email notification and reminder option is one of the many Zoho Bookings features that have improved the gym's scheduling operations. It now only takes a click of a button for fitness instructors to notify customers about class cancellations.
Customer-focused platform
"It is easy to use. It integrates with Zoho CRM."
- Katherine Lilley, Marketing, Patrington Haven Leisure Park
The versatility of Zoho Bookings enabled park staff to adopt a customer-focused solution that seamlessly integrates with their CRM.