Use cases: Retail customer experience, Store walk-ins
Industry: E-commerce
Team size: 0–50 employees
Product feature: Booking page embedding, Automated reminders
Manual scheduling: the business hurdle
Beeyond Honey Apiaries & Supplies is an American beekeeping supplier in the greater Lehigh Valley area.
Mike Bodamer’s business follows an appointment-only retail pickup model. Customers previously would email, call, or text to schedule a pickup time, and Bodamer would enter the details in his web calendar. This proved to be a time-consuming process.
Zoho Bookings as an effective solution
After signing up for Zoho Bookings, Bodamer embedded his booking page on his e-commerce website to easily collect appointments and manage his store walk-ins.
"By using Bookings, I simply refer all prospective clients to my website to book an appointment. Its simple for them; they are sent confirmations and reminders, and I am even reminded when I have upcoming appointments."
-Mike Bodamer
Reducing scheduling headaches
Bodamer's business bustles in April with over 100 appointments, and averages a few dozen appointments throughout the other months for in-shop pickups.
He adds that he also uses the software to schedule in-store shopping appointments for customers, explaining that these have "significantly increased since using Bookings."
Implementing Zoho Bookings helped Bodamer handle the influx of customer appointments effortlessly. "It has significantly reduced [the] headache associated [with scheduling] and eliminated double bookings," he concludes.