"[Zoho Bookings] is very simple to use, easy for customers to navigate, and a great time saver. I also love how it is very customizable"

Mike Bodamer, Owner, Beeyond Honey Apiaries & Supplies

Use cases: Retail customer experience, Store walk-ins

Industry: E-commerce

Team size: Less than 50 employees

Product feature: Booking page embedding, Automated reminders

Manual scheduling: the business hurdle

Beeyond Honey Apiaries & Supplies is an American beekeeping supplier in the greater Lehigh Valley area.

Mike Bodamer’s business follows an appointment-only retail pickup model. Customers previously would email, call, or text to schedule a pickup time, and Bodamer would enter the details in his web calendar. This proved to be a time-consuming process.

Zoho Bookings as an effective solution

After signing up for Zoho Bookings, Bodamer embedded his booking page on his e-commerce website to easily collect appointments and manage his store walk-ins.

"By using Bookings, I simply refer all prospective clients to my website to book an appointment. Its simple for them; they are sent confirmations and reminders, and I am even reminded when I have upcoming appointments."

-Mike Bodamer

Reducing scheduling headaches

Bodamer's business bustles in April with over 100 appointments, and averages a few dozen appointments throughout the other months for in-shop pickups.

He adds that he also uses the software to schedule in-store shopping appointments for customers, explaining that these have "significantly increased since using Bookings."

Implementing Zoho Bookings helped Bodamer handle the influx of customer appointments effortlessly. "It has significantly reduced [the] headache associated [with scheduling] and eliminated double bookings," he concludes.