"Zoho Bookings was very easy. It's the integration with Zoho One and CRM that makes it better and more efficient"

Graham Rowe, Director, Elctrc

Use cases: Sales and service

Industry: Retail

Team size: Less than 50 employees

Product feature: Self-scheduling, Integrations

Elctrc is a family-run business based out of Brighton that specializes in electric bikes. Since they are one of the few retailers of high-end e-bikes in Europe, customers visit them often for sales and services. They use Zoho Bookings to collect customer appointments reliably.

Efficient scheduling software

Elctrc wasn’t new to scheduling systems. They migrated to Zoho Bookings for its ease of use and integration with other Zoho apps.

Simplified appointment routing

Rowe and his team can easily access appointments from the Zoho Bookings widget, website, and mobile app. With the help of Zoho Bookings, a staff member is now auto-assigned to appointments, and customers can book appointments directly from the company's website.

Populating the CRM

Zoho Booking's integration options allow Elctrc to automatically add customer data and booking information to Zoho CRM. Plus, staff can schedule a customer appointment from the CRM itself.