The Zoho Cliq team is here with a huge update that's packed full of enterprise enhancements, while still remaining accessible to organizations of all sizes.
So what’s in it for you?
More control over your organization
The revamped administration console will enable organization owners using Cliq to fully customize the chat experience for their users. This includes setting up finer control on permissions, user profiling, and personalized themes for your organizations. You can also create a custom domain to completely mirror your organization's identity. Let's take a closer look:
- Manage user profiles
Probably the most important part of any organization—new or old—is having a workforce organized into well-defined groups. This is where we can help. The admin console enables you to add users to different teams and departments, as well as set their designations within them.
- Do moderation right
Roles exist to provide a clear structure for users and can be used to set up who gets to moderate certain activities. This includes creating new channels, adding new users, changing permissions, and more.
As the super admin of your organization, you can add as many admins or moderators as you need. Not satisfied with just default roles? You can add your own for specific tasks, like platform developers who can create and manage bots for the organization.
- Customize your look
And now we can get to the fun part! Personalize your Cliq to your heart's content—set your own icons, create your own color scheme for your client’s theme, and add a custom domain.
- Set policies
Alongside profiles, you can also set up permissions under policies. These include chat connections with external parties or the ability to allow others to join your organization via quicklinks, and more advanced options, such as IP based access or specialized password rules for the whole organization.
In addition to the services we already provide, we've extended our responsibilities in checking every third-party component on the Cliq platform even more thoroughly. We've added another layer to clearly convey what data is accessed, stored, and shared when you interact with custom developed tools in Cliq. A consent dialog will appear the first time you run a bot of Cliq. These components will be checked for data access, data processes, and data sharing, and they'll all be relayed right back to you before you accept. You’ll be given full control of whether your information will be shared to the said party or not.
If you’re getting yourself a third-party integration from Zoho Marketplace, we’ve got you covered there as well. Admins will be notified of consent during the installation phase, so they clearly understand the way their organization’s data is managed in the extension.
Smart reminder suggestions
Having a simple chat while a plan takes shape? Don’t worry, as Cliq’s AI will be on the hunt for words that could be linked to a reminder. With just a click it'll be ready to notify everyone involved!
Forms on the platform
Though conversations are meant to be casual and easy, there are times when structural data needs to be collected from people for a workflow to be carried out.
Cliq solves this by adding custom forms to collect inputs in a structured manner within chats, be it reporting a bug, scheduling a call with a prospect, onboarding an employee, or claiming a reimbursement—it can all can be done right from Cliq.
Spice up your chat with reactions and mentions!
You can now directly react to messages with emojis. Have a leaner, cleaner chat—where a simple smile or wink will do the trick, instead of burying the message in replies. Choose from any emoji or Zomoji in our collection to get your reaction just right.
Along with the usual @user mentions, we’ve also implemented @participants to address everyone in the chat, and @available to ping coworkers who are available at that moment.
Night mode on Cliq
Embrace the nighttime with a soft, eye-friendly night mode. Just go to the User panel to give the new mode a try!