SOLUTIONS

Remote Support Software for Every Team and Industry.

See how teams across industries remotely access devices, resolve issues and keep systems running without disruption. From MSPs managing 200 clients to enterprise IT teams supporting a global workforce, Zoho Assist gives you the security, speed and scale to support anyone, anywhere.

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Zoho Assist remote support dashboard with device and tool icons

Remote support solution for Enterprises & SMBs

Small Business

Reliable remote support that helps small teams resolve issues without needing extra resources.

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Small business team troubleshooting issues remotely

Enterprise

Secure, scalable remote access infrastructure designed for complex, multi-site organizations.

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Enterprise multi-site remote access infrastructure illustration

Remote access for specialized work environments

Managed Service Providers (MSP)

Centralize remote support for multiple clients without juggling separate tools or logins.

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Managed service provider technician supporting multiple client environments

Remote Access for RMM

Proactively maintain and troubleshoot distributed endpoints before issues escalate.

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Remote monitoring and management of distributed endpoints

IT Helpdesk

Turn every support ticket into a live remote session—right from your existing help desk.

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IT helpdesk agent in a live remote support session

IT Support and Management

Deliver faster resolutions and consistent service quality across your entire client base.

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IT support team collaborating on incident resolution

Government and Military Operations

Classified-grade remote access built for high-security defence and federal environments.

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Government and military operations command console

Government and Public Services

Meet strict compliance requirements while providing responsive IT support to public agencies.

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Public services agent assisting citizens at a government office

Labs

Access research systems, lab instruments, and test environments without physical presence.

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Researcher operating laboratory instruments remotely

Design Studios

Give designers remote access to studio workstations and creative tools from anywhere.

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Designer working on a creative studio workstation
TESTIMONIALS

The best remote access software for Enterprise

MORE CUSTOMERS

Zoho Assist emerged as the perfect fit for our diverse operations—seamless, adaptable, and reliable. Its scalability and flawless performance resolved our longstanding need for a standardized remote support tool.

Portrait of José Gervasio Gomiz
José Gervasio Gomiz,Identity & Endpoint Manager, Globant

Zoho Assist was a product we thought would be great for using during the pandemic. Since the pandemic, nothing has reverted to the way it was before. We now use remote assist tools daily to do system admin work.

Portrait of customer testimonial author
Joe A. Rasche,Systems Admin II-Department of Computing and Cyber Security, Texas A&M University.

Security is paramount when dealing with remote connections in the maritime industry, and Zoho Assist’s stringent security measures give us peace of mind. We trust that our remote sessions are always secure, no matter where our ships are in the world.

Portrait of MSP operations lead
Prema Salian,Head of Cybersecurity, Infra & Emerging Technology, The Great Eastern Shipping Co. Ltd.
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Remote support across every industry

Healthcare

Keep clinical systems and medical devices operational with always-on encrypted remote access.

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Healthcare clinician using a connected medical workstation

Education

Give campus IT teams the tools to support students, faculty, and labs from anywhere.

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Campus IT supporting students in a classroom

Manufacturing

Minimize production line disruptions by troubleshooting factory-floor systems remotely.

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Manufacturing factory floor and operations systems

Banking

Safeguard sensitive financial infrastructure with compliant, audit-ready remote sessions.

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Banking operations dashboard with compliance controls

Media and Entertainment

Resolve broadcast issues instantly and keep live productions running without delays.

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Live broadcast production console for media and entertainment

Retail

Restore system access across stores to keep transactions and operations running.

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Retail point-of-sale system across multiple stores

Transport

Maintain access to operational systems across fleets and distributed locations.

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Transport fleet management dashboard

Architecture

Resolve technical disruptions during critical design and construction phases remotely.

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Architectural design workstation with construction plans

Try Zoho Assist for free

One remote session is all it takes to see the difference. Get started in minutes.

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Frequently asked questions

  • Yes. You can start instant sessions when users are available or securely access devices anytime without requiring someone on the other end.

  • Technicians can connect remotely to user systems, diagnose problems, apply fixes, and complete routine tasks without needing to travel to physical locations.

  • Administrators can monitor sessions, review detailed logs, and track technician activity, ensuring better control, transparency, and accountability across all remote support operations.

  • Zoho Assist uses 256-bit AES encryption and SSL protocols to secure every session, ensuring data transmitted between devices remains private and protected from unauthorized access.

  • Zoho Assist includes encryption, access controls, session recording, and audit logs, helping organizations align with compliance standards such as GDPR, HIPAA, and other regulatory requirements.

  • Yes. All remote sessions are protected using strong encryption standards to prevent third parties from viewing or intercepting session data during active connections.