How embedding remote support adds value
Faster innovation cycles
Outsourcing functionalities means your teams can stay focused on your product roadmap and user experience without getting bogged down in infrastructure development.
Improved customer experience
Offering built-in remote support allows you to respond to customer issues instantly, leading to faster resolution times and higher satisfaction rates.
Competitive differentiation
By integrating mature, feature-rich remote access capabilities directly into your product, you can stand out from competitors that rely on third-party tools or don't offer real-time support options.
Reduced risk and overhead
Relying on Zoho Assist’s proven infrastructure and compliance standards helps manage your regulatory requirements, operational risks, and support costs.
Built to scale
As your user base grows, our OEM model scales with you without any need to re-architect your system.
Why leading OEMs choose Zoho Assist
Speed to market
Avoid the complexities of in-house development by leveraging Zoho Assist’s ready-to-use APIs, SDKs, and comprehensive documentation to make the integration process smooth, efficient, and developer-friendly.
Cost efficiency
Zoho Assist is designed to simplify operations by minimizing the need for dedicated infrastructure, ongoing maintenance, and dev-ops involvement. With flexible pricing, it offers a streamlined approach to embedding remote support.
Fully branded experience
From the support interface to the installer package, you can deliver a completely branded experience. Your customers won’t see Zoho anywhere; it’s your remote support platform, powered quietly behind the scenes by us.
Security-first design
Fully compliant with GDPR, HIPAA, and SOC 2 standards and built on end-to-end TLS encryption, and security features like data anonymization, and detailed audit logs, we ensure your customers’ data remains protected at every step.
Cross-platform compatibility
Deliver seamless support across all major platforms including Windows, macOS, Linux, iOS, Android, and even Chromebook. Stay connected to your users across all their devices.
Scalable architecture
Zoho Assist’s cloud-native architecture scales effortlessly with your growth. High availability, global data centers, and robust performance optimization ensure your embedded remote support stays fast, reliable, and enterprise-ready at any scale.
Why Zoho Assist stands out as your OEM partner
Proven and trusted: Assist is backed by Zoho's global infrastructure and trusted by thousands of businesses
Customizable and scalable: Apply your preferred architecture—whether you need lightweight SDKs or deep API integrations
Compliance ready: Support stringent industry regulations with robust security controls
End-to-end support: Our OEM experts guide you through onboarding, testing, deployment, and post-launch scaling
