Knowledge Base

Why am I not able to remotely control Mac 10.14 - Mojave?

With the privacy restrictions in the Mac 10.14 - Mojave, accessibility to the computer is denied by default. Hence, Zoho Assist wouldn't have sufficient permissions to remotely control your customer's Mac computer. 

To start controlling a Mac 10.14 - Mojave during remote support and unattended access sessions accessibility permission has to be configured for Zoho Assist.

To configure accessibility permissions:

  1. Navigate to System Preference > Security and Privacy > Privacy > Accessibility.
  2. Click the check box beside Zoho to enable control permission. 
  3. Once the control permission is enabled, you can instantly start controlling the Mac computer.

Mojave

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