What is the Screen Capture feature in Zoho Assist?

The Screen Capture feature in Zoho Assist allows technicians to take high-quality screenshots of the remote computer during a remote support session. These screenshots can be critical for documentation, troubleshooting, or sharing with other team members.

Technicians have the flexibility to either:

save the screenshot

Save the screenshot locally on their computer. This is ideal for quick review, sharing, analysis, or communication with customers and team members.

Sync the screenshot to the cloud

Sync the screenshot to the cloud and save it securely in the Reports section for future access. This guarantees that your screenshots are immediately accessible anytime you need them.

Screen Capture featureScreen Capture feature

Why do you need the Screen Capture feature?

The Screen Capture feature allows technicians to capture and share screenshots instantly and securely. This ensures that issues are well-documented and details can be readily shared with clients or team members.

The ability to sync screenshots to the cloud ensures that crucial visual data is safely kept and easily accessible. Whether it is troubleshooting or providing detailed reports, this feature improves precision and supports efficiency and reliability in your remote support sessions.

How do you take a screenshot during a remote session?

  • Log in to www.assist.zoho.com using your Zoho assist credentials.

  • Start a session by clicking Start Now on the homepage and sharing the session ID with your customer or guiding them to join.zoho.com.

  • Capture the screen: Once the session starts, navigate to the left toolbar, select Session, and click Screenshot to capture the remote screen.

  • Save or sync: Choose either Save to download the screenshot to your device, or Sync to cloud for secure cloud storage.

screenshot during a remote session

Explore other powerful features of Zoho Assist

 

Remote file transfer

Seamlessly transfer files up to 100 GB between the technician and the remote computer without interrupting the session. This feature enhances productivity by allowing technicians to send patches and documents directly to the remote system.

 

Multi-platform support

Zoho Assist supports a wide range of platforms, including Windows, macOS, Linux, iOS, Android, Chromebook, and Raspberry Pi devices. This versatility ensures that technicians can provide support across various devices, making it easier to assist clients regardless of their setup

 

Instant chat

Communicate with your client in real-time during a remote session, ask questions, and provide guidance without needing to use another communication platform.

 

Screen annotation

During a remote session, use the screen annotation tool to highlight, draw, or add text to the remote screen. This helps technicians provide clear instructions, mark issues, and enhance communication with clients.

 

Session recording

Record your entire remote session for compliance, training, or auditing purposes. The recorded sessions can then be stored to ensure that every interaction is well-documented.

 

Custom reports

Generate detailed reports of your remote sessions, including time logs, actions performed, and more. These customizable reports are invaluable for analyzing performance and improving service quality.

The best remote access for RMM software

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Frequently Asked Questions

Can I save the screenshot directly to my computer?

Yes, you can save the screenshot directly to your computer. This option is available with a free license.

Is the Screen Capture feature available in the free version of Zoho Assist?

Yes, you can save screenshots locally on your device with a free version.

Where can I access the screenshots synced to the cloud?

Screenshots synced to the cloud can be accessed in the Reports section of Zoho Assist. You can view, download, or share them as needed.

Can I capture multiple screenshots during a session?

Absolutely! You can capture as many screenshots as needed during a session. Each one can be saved locally or synced to the cloud individually.

Capture every detail with Zoho Assist’s Screen Capture feature.

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