Secure enterprise remote desktop software for all your business needs

You can proactively analyze and manage your organization's activity using Zoho Assist. Using departments, you can create multiple entities within your company to organize your technicians more effectively. User management features help administrators manage access and assign roles to technicians based on the organization's requirements.

Use your existing SAML 2.0 identity provider for secure user authentication that complies with enterprise corporate policies. Zoho supports various identity providers (IdP) to configure SAML-based single sign-on (SSO) for your Zoho account.

With remote support solutions being sensitive tools, we understand that you want to safeguard your organization's account, and the valuable data associated with it. With multifactor authentication, we enable users to increase the security of their Zoho accounts, preventing unauthorized access.

Zoho Assist supports quick deployment of the agent to thousands of devices in just a few clicks. You can choose from different deployment methods based on the type of network/environment setup in your organization.

It's always important to ensure that only necessary users are given access to their required privileges in an enterprise. Computer grouping and group-based permissions in Zoho Assist help you prevent unauthorized connections with a rule-based algorithm to manage user, group, and device access permissions at the highest level of granularity.

Comprehensive logging and reporting of all user actions is necessary to satisfy compliance requirements, auditability, risk detection, security compliance, and quality assurance. Session reports, audit reports, and the action log viewer in Zoho Assist give you complete details on what's performed during remote sessions, and keep track of actions carried out in your organization from an administrative perspective.

At Zoho Assist, we understand the cost of downtime. That's why our customers have 24/7 access to a team of highly-skilled technical support engineers. They're here to assist you with any problem, big or small.

Remote billing is a useful tool for tracking and managing the time spent providing remote support for your customers and accurately generating bills for that time. This can help you streamline the billing process and improve the accuracy of their invoicing.

Create a custom URL from which your customers can raise requests for a remote support session for the technicians to assign or take up these requests based on their function and responsibility to give immediate and seamless remote assistance. This will enable you to support your clients immediately.

Receive real-time notifications about events or changes that occur within the Zoho Assist platform. Zoho Assist's webhooks is fully customizable and users can select the events they want to be notified. This feature aids businesses in well-organizing their workflows and increasing productivity.

Record remote support sessions using Zoho Assist's session recording feature to review and analyze past sessions and improve the quality of the service and customer's trust. Securely upload up to 5GB of recordings in the cloud and stay on top of quality assurance, compliance, and knowledge sharing purposes withing the organization.