Zoho Assist:Looking for a free alternative to BeyondTrust Remote Support?
Switching from BeyondTrust? You're not alone. Teams leave because of hidden pricing, expensive concurrent licensing, and a 14-day trial that disappears before they've even evaluated the tool. Zoho Assist fixes all three issues with transparent per-technician pricing, a free forever plan, and every feature your team needs to deliver remote support at scale.
Zoho Assist vs BeyondTrust remote support: Which is the better choice in 2026?
Features
Pricing
Starts at $10/month, billed annually
Pricing available only upon request
Screen sharing
Yes
yes
File sharing
Yes
yes
Diagnostic tools
Yes
No
Remote audio
Yes
No
Unattended remote support
Yes
yes
Chat (Text, voice, video, VOIP)
All four
Only text
Remote billing
Yes
No
Session recording
Yes
Yes
Multi-monitor navigation
Yes
Yes
24/7 live support
Yes
Yes
Mobile support (Android/IOS)
Yes
Yes
Why Zoho Assist is your ideal BeyondTrust alternative
Comprehensive feature set
Zoho Assist delivers a robust feature set tailored to the needs of IT help desks, MSPs, and beyond. It includes on-demand and unattended support, file transfer, text, voice, video, and VOIP chat, multi-monitor navigation, screen sharing, session scheduling, and more—everything you need in a single, powerful application.
Robust security
Zoho Assist prioritizes security. It offers two-factor authentication and TLS 256-bit AES encryption, ensuring the safety and privacy of your remote sessions. With Zoho Assist, you can trust that your data and connections are well-protected.
Responsive support
Zoho Assist provides support 24/7/365 by phone, chat, or email. Whether you need help with setup, troubleshooting, or have questions about other issues, the Zoho Assist support team is readily available to help you.
Multi-platform compatibility
Zoho Assist supports multiple platforms, including Windows, Mac, Linux, Android, and iOS. This cross-platform compatibility ensures that you can provide remote support and access to a wide range of devices and operating systems.
User-friendly interface
Zoho Assist stands out for its intuitive, user-friendly interface, enabling technicians and customers to quickly adapt. This minimizes the learning curve and ensures seamless, efficient use right from the start.
Transparent pricing
BeyondTrust requires a sales conversation before you can learn what it costs. When pricing is shared, entry-level setups are often cited in the thousands of dollars annually. Zoho Assist takes the opposite approach. Every plan, price, and feature is visible on our website from day one. Starting at $10 per technician per month, you can evaluate, budget, and purchase on your own terms with no demos required.
Per-technician pricing that favors teams of all size
BeyondTrust uses concurrent licensing. This works well if you run 24/7 global shifts where not everyone is online at once. However, if your team of 10 all works the same hours, you end up paying premium prices for every seat in use simultaneously. Zoho Assist charges per technician. Every team member gets their own login at a flat monthly rate, making it a more cost-effective choice for teams that work overlapping hours.
Free plan, now and forever.
BeyondTrust offers a 14-day trial. After that, you pay or you're out. Zoho Assist's Free Forever plan offers 1 technician, managing 5 devices. It's built for freelancers and small IT setups that need a reliable remote support tool without a monthly commitment. And when you're ready to scale, paid plans start at $10/month.
Proven trustworthiness
Zoho Assist is trusted by over 11 million users worldwide. Its successful track record and large user base demonstrate its reliability and effectiveness as a remote support and access solution.
Top reasons to switch to Zoho Assist
- BeyondTrust does not reveal pricing until you are already in a sales conversation. Zoho Assist starts at $10 per month, and all plans and features are clearly listed on our website with no calls, demos, or surprises.
- You'll get access to a comprehensive suite of advanced features that meet the diverse needs of IT help desks, outsourced IT firms, and MSPs.
- Assist provides seamless access to on-demand support, unattended support, and screen sharing—all within a single application.
- Exceptional security with two-factor authentication and rock-solid TLS 256-bit AES encryption ensure your data and remote sessions are protected.
- Round-the-clock support is available via phone, chat, or email, guaranteeing assistance whenever you require it.
- Assist is an integral part of the Zoho suite, with products trusted by a vast global community of over 100 million users.
Frequently Asked Questions
Is Zoho Assist a free alternative to BeyondTrust?
Zoho Assist does offer a free plan, but it has limitations. The free plan provides basic features and is limited in terms of the number of technicians and unattended computers you can access.
Can Zoho Assist handle the diverse needs of an IT help desk, MSP, and other use cases effectively?
Zoho Assist caters to a wide range of users, including IT help desks and MSPs. It offers features like on-demand support, unattended support, file transfer, chat, multi-monitor navigation, screen sharing, and more.
What security measures does Zoho Assist employ to protect my remote sessions and data?
Zoho Assist prioritizes security by offering two-factor authentication and TLS 256-bit AES encryption, ensuring the privacy and safety of your remote sessions.
Is Zoho Assist compatible with various operating systems, and can I use it for cross-platform support?
Zoho Assist supports multiple platforms, including Windows, Mac, Linux, Android, and iOS. It's designed to provide cross-platform remote support and access.
Is Zoho Assist suitable for both small businesses and large enterprises, and can it scale to meet my growing needs?
Zoho Assist is designed to accommodate businesses of all sizes. It's suitable for small businesses, large enterprises, and growing businesses that need flexibility to scale as they grow.