Zoho Apptics enables you to create a complete feedback loop: Collect contextual feedback and bug reports, gain actionable insights, and actively implement user-driven changes to improve your app continuously.
Web
MobileOur in-app feedback and bug reporting tool is much more than a text box. Users can send their inputs with screen recordings, screenshots, and file attachments, all while the SDK collects diagnostic logs and session data in the background. This way, you get both technical and behavioral context to resolve issues faster.
Make it easy for users to speak up. Whether it's a suggestion, a usability concern, or a technical issue, users can share input directly from within your mobile or web apps without the need for endless email threads or back-and-forth support calls.
Let users report bugs as they encounter them, with options like screen recording, annotated screenshots, and file uploads. These visual cues provide a clear replay of the issue to help your team understand and reproduce it accurately.
Visualize qualitative insights on user sentiments and behaviors with platform-specific stats and sentiment analysis, powered by our proprietary ML engine. Filter through the data to understand where users face friction, what confuses them, what they expect, and which features drive satisfaction.
There's more to customer issues than “It's not working.” Apptics provides the full picture behind each submission, including user actions, screen transitions, triggered events, API calls, device metadata, and environment info. All of them tied to specific user sessions to enable thorough investigations.
Act on user input without delay. Convert in-app feedback into support tickets or bugs, actively collaborate with your team to reduce mean time to resolve (MTTR), and respond to users more efficiently.
Your users can share feedback with masked personal information in screenshots using simple APIs, and let users annotate or manually blur any additional sensitive data before submitting screenshots or recordings.
In-app feedback is a type of contextual feedback collected from users directly from within web and mobile applications. It enables users to share their input and experiences as they happen while actively using an app.
Apptics offers in-app feedback as a plugin. For detailed steps on SDK implementation, refer to our platform-specific SDK guides:
Android | Cocoa | Windows | React Native | SDK guide | Javascript
Yes, the in-app feedback feature is included in both the Free Forever and Pro plans. Learn more about our pricing.
Yes, you can programmatically customize when, where, and how the feedback widget should appear in your app while implementing Apptics' in-app feedback mechanism.
You can allow users to share feedback and report bugs via feedback pop-ups, UI elements or buttons, widgets, custom gestures (like shake-to-send or screenshot triggers), through the app settings, and more ways.
Absolutely. In-app feedback works across all supported platforms and is available in both development and production environments. Zoho Apptics lets you gather, analyze, and act on in-app feedback for apps across different platforms and at every stage of your app's development lifecycle.
