Know your Agent
Prioritizes what matters, right when it arrives.
Overview
Some customer tickets come with greater urgency. To deal with them, the Ticket Prioritization agent intelligently analyzes incoming support tickets and assigns a priority level. This helps teams reduce response rates and ensure critical issues are fixed immediately.
Product(s) compatible
Zoho CRM
Customizable
Yes. You can add additional tasks by simply giving a prompt.
Industries
All industries
LLMs supported
Zia LLM, ChatGPT
API support
Supports external apps via APIs
Price
Free
Key Features
- Analyzes incoming tickets
- Detects customer intent and urgency
- Assigns a high, medium, or low priority to the ticket
- Routes tickets to the right team based on priority and issue type for faster resolution
Digital Employee
When deployed as a Digital Employee, the agent has its own name and role inside the product. Every activity carried out will be under that name.
Connection
When deployed as a Connection, the agent will complete tasks on behalf of the user.
Frequently asked questions
You can build agents using Zia Agent Studio by accessing the platform and following the step-by-step guided workflow.
Pricing depends on your usage and the plan you choose. Check our pricing page for more details.
You can choose to deploy this agent as a digital employee or as a connection.
Yes, we have several pre-built agents available that you can deploy immediately.
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