Know your Agent
Classifies every ticket right, from the start.
Overview
Never waste time manually sorting and tagging tickets. The Ticket Classifier streamlines ticket triage by automatically analyzing and categorizing incoming support tickets based on their content and historical patterns.
Product(s) compatible
Zoho CRM
Customizable
Yes. You can add additional tasks by simply giving a prompt.
Industries
All industries
LLMs supported
Zia LLM, ChatGPT
API support
Supports external apps via APIs
Price
Free
Key Features
- Analyzes past interactions on all support tickets
- Understands the subject and nature of each ticket
- Classifies the ticket into the relevant category
- Assigns tickets to the right agent or team based on expertise and workload
Digital Employee
When deployed as a Digital Employee, the agent has its own name and role inside the product. Every activity carried out will be under that name.
Connection
When deployed as a Connection, the agent will complete tasks on behalf of the user.
Frequently asked questions
You can build agents using Zia Agent Studio by accessing the platform and following the step-by-step guided workflow.
Pricing depends on your usage and the plan you choose. Check our pricing page for more details.
You can choose to deploy this agent as a digital employee or as a connection.
Yes, we have several pre-built agents available that you can deploy immediately.
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