Know your Agent
Resolves routine queries, so your team can focus on the tough ones.
Overview
Happy customers keep returning. Ensure that your customers don't wait long for answers. Deploy the Support Specialist agent to answer customer tickets using your company's knowledge base.
Product(s) compatible
Zoho CRM
Customizable
Yes. You can add additional tasks by simply giving a prompt.
Industries
All industries
LLMs supported
Zia LLM, ChatGPT
API support
Supports external apps via APIs
Price
Free
Key Features
- Acts as an expert on the company's policies and products
- Monitors incoming tickets and responds appropriately
- Manages L1 support entirely and escalates to human rep when needed
- Provides consistent, 24/7 support to reduce response delays and boost customer satisfaction
Digital Employee
When deployed as a Digital Employee, the agent has its own name and role inside the product. Every activity carried out will be under that name.
Connection
When deployed as a Connection, the agent will complete tasks on behalf of the user.
Frequently asked questions
You can build agents using Zia Agent Studio by accessing the platform and following the step-by-step guided workflow.
Pricing depends on your usage and the plan you choose. Check our pricing page for more details.
You can choose to deploy this agent as a digital employee or as a connection.
Yes, we have several pre-built agents available that you can deploy immediately.
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