Zoho Mail User Guide

POP Retrieval Settings:

You can configure the retrieval settings for the POP Accounts. Based on the Time Interval you have set, Zoho Mail connects to your server and retrieves emails once in every x minutes. The Time interval is the gap between two subsequent retrievals from your POP Server. The maximum number of emails, is the optimum number of emails that can be retrieved in a cycle. When you configure the account in Zoho for the first time, there will be a lot of emails in the POP server, hence it might take 3 to 5 days to retrieve the emails from your server to Zoho.

  1. Login to Zoho Mail account.
  2. Click Settings >> Mail
  3. Select Mail Accounts
  4. Locate the POP3 Server Settings
  5. Select the Time Interval from the drop down. The optimum value is '5' minutes.
  6. Specify the maximum number of emails that can be retrieved in a single cycle. The number can be between 20 and 200. The optimum value is 100 or 150

Authentication Failure for POP Accounts:

The 'Authentication Failure' error occurs when your POP server does not accept the credentials that you have provided in Zoho Mail. This error may occur when you have 'Changed your password with the Email Server' or 'your password has expired in your server due to password policies'. 

You need to update your password for the 'Incoming Server' and 'Outgoing Server' to send and receive emails without any issues. 

Update Password - Incoming Server

  1. Log in to https://mail.zoho.com
  2. Click Settings >> Mail
  3. Select Mail Accounts
  4. Click Edit Icon across the POP account in which you want to update the password.
     
  5. Specify the new password and click 'Save'.
     

Update Password - Outgoing SMTP Server 

  1. Log in to https://mail.zoho.com
  2. Click Settings >> Mail
  3. Select 'Send Mail As'.
  4. Click Edit Icon across the email address in which you want to update the password.
  5. Specify the new password and click on 'Save'.

Set Reply To:

You can set Reply To address for the POP accounts in the Mail Accounts settings page. You can set a different email address as 'Reply to' address for the emails sent from the POP account. The Reply To address, need to be verified, to be able to use that while sending emails. 

  1. Log in to https://mail.zoho.com
  2. Click Settings >> Mail
  3. Select Mail Accounts
  4. Edit the Mail Account for which you want to set the 'Reply To' option
  5. Specify the Email Address to which you want the recipients to Reply to in the 'Set Reply To' text box
  6. Click Save
  7. An verification email will be sent to the 'Email address' you added in the Reply To option. The Reply To will be enabled after verification. 

Account Name:

You can set the Account Name option in the Mail Accounts section, to choose how the account name should be displayed in the left panel.

  1. Click Settings >> Mail
  2. Select Mail Accounts
  3. Edit the Mail Account for which you want to set the 'Account Name'
  4. Specify the Display Name as the name how you want the account to appear in the left pane. (Ex: My Work, My Personal etc)
  5. Click Save

Account Sequence

When you have multiple mail accounts, you can set the sequence or the order in which you want the POP accounts to be checked for mails. By default, the POP accounts are set in the order in which they are added. The same order appears in the POP accounts page by default. You can change the order of POP accounts to your preference by dragging and dropping the accounts to the required Order or numbering the accounts to reflect the required sequence.

Default Mail Account

When you have multiple POP accounts configured, in addition to your Zoho account, you can choose the default account based on your preference. The account which you choose as 'Default Account' will be the account that will be displayed first when you log in to the Zoho Mail. To choose any account as Default, click on the 'Default' radio button across the account.

POP Settings for some Web Mail providers:

The POP Settings for a few online mail service providers are listed below. In case your email account details are not listed here, you need to contact your Mail administrator for server details.

POP Configuration Details of Popular Providers
POP Settings Gmail Hotmail AOL
Incoming Mail Server Name pop.gmail.com pop3.live.com pop.aol.com
Outgoing Mail Server Name smtp.gmail.com smtp.live.com smtp.aol.com
Incoming Port No. 995 995 995
Outgoing Port No. 465 587 25
Secure Connection (SSL) Yes Yes No
Outgoing Mail Server
requires authentication
Yes Yes Yes
User Name format

username@gmail.com 

(or)

recent: username@gmail.com

username@hotmail.com username

For yahoo users, the server names vary for different domains. Hence verify your settings page and Yahoo! Help for further POP server and port instructions. If you are not able to locate, Please contact Yahoo! support for Mail server details.

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