Zoho Mail User Guide

Account Sequence

When you have multiple mail accounts, you can set the sequence or the order in which you want the POP accounts to be checked for mails. By default, the POP accounts are set in the order in which they are added. The same order appears in the POP accounts page by default. You can change the order of POP accounts to your preference by dragging and dropping the accounts to the required Order or numbering the accounts to reflect the required sequence.

Default Mail Account

When you have multiple POP accounts

configured, in addition to your Zoho account, you can choose the default account based on your preference. The account which you choose as 'Default Account' will be the account that will be displayed first when you log in to the Zoho Mail. To choose any account as Default, click on the 'Default' radio button across the account.

POP Fetch Settings:

You can customize your POP accounts mail fetch settings in the settings page. You can customize the 'Time Interval' between fetches and the 'Maximum Number of Emails' in this section for your POP Accounts. Your Zoho Account is set for Auto Refresh and the new emails will be automatically fetched as and when you receive them.

  1. Click Settings >> Mail
  2. Select Mail Accounts
  3. If you have already added POP accounts, you will see the section for POP Fetch settings at the bottom of the page
  4. Specify the time in minutes for the interval between two subsequent fetches. The mail fetch interval can be between 3 to 60 minutes.
  5. Specify the maximum numbers of messages that can be fetched in a single instance. The number of messages that can be fetched in a single instance can be between 20 and 200.
  6. Ultimately, the speed of the mail fetch depends on the mailbox size, your bandwidth and connectivity.

Change Password for POP Accounts:

If you have changed the password of your POP account in the Server, you need to update the password in Zoho Settings to continue fetching email without any issues

If you have a wrong password, then there will be a fetch failure and the email that arrived after the password update will not be available in your POP Account.

Change Incoming Password

  1. Log in to https://mail.zoho.com
  2. Click Settings >> Mail
  3. Select Mail Accounts
  4. Click Edit Icon across the POP account in which you want to update the password.
  5. Specify the new password and click on 'Save'.

Change Outgoing Password

  1. Log in to https://mail.zoho.com
  2. Click Settings >> Mail
  3. Select 'Send Mail As'.
  4. Click Edit Icon across the email address in which you want to update the password.
  5. Specify the new password and click on 'Save'.

POP Settings for some Web Mail providers:

The POP Settings for a few online mail service providers are listed below. In case your email account details are not listed here, you need to contact your Mail administrator for server details.

POP Settings Gmail Hotmail AOL
Incoming Mail Server Name pop.gmail.com pop3.live.com pop.aol.com
Outgoing Mail Server Name smtp.gmail.com smtp.live.com smtp.aol.com
Incoming Port No. 995 995 995
Outgoing Port No. 465 587 25
Secure Connection (SSL) Yes Yes No
Outgoing Mail Server
requires authentication
Yes Yes Yes
User Name format username@gmail.com username@hotmail.com username

For yahoo users, the server names vary for different domains. Hence verify your settings page and Yahoo! Help for further POP server and port instructions. If you are not able to locate, Please contact Yahoo! support for Mail server details.

Set Reply To:

You can set the 'Default Reply to' address for your email accounts in the Mail Account settings page. You can set a different email address as a 'Reply To' address, when you send emails from the POP Account. Even if you set the 'Reply To' option, the recipient can manually change the email address displayed in their 'To' Field.

  1. Click Settings >> Mail
  2. Select Mail Accounts
  3. Edit the Mail Account for which you want to set the 'Reply To' option
  4. Specify the Email Address to which you want the recipients to Reply to in the 'Set Reply To' text box
  5. Click Save

Account Name:

You can set the Display Name option in the Mail Accounts section, to choose how the account name should be displayed in the left panel.

  1. Click Settings >> Mail
  2. Select Mail Accounts
  3. Edit the Mail Account for which you want to set the 'Display Name'
  4. Specify the Display Name as the name how you want the account to appear in the left pane.
  5. Click Save

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