The re-invention fervor of Zoho Assist is at full throttle. You may be aware that supporting from a Mac in Zoho Assist is no sweat since our browser-based Technician Console enables you to Reboot and Reconnect a Windows computer or even handle the User Access Control window. It’s fast and simple, to put it in short. Now, we have reached a couple of Mac OS-specific milestones, which we would like to share with you.
The debate on whether Java is dead or not is still not dead. But, Zoho Assist users need not rely on Java anymore to join a remote support session in Mac OS. Supporting Mac customers and guiding them to check if Java is enabled or not and if the Java version is up-to-date is indeed a pain.
Hence, we are happy to unveil the Objective-C based Customer Console for Mac users, crafted for months by our lead developers of Zoho Assist. It will ensure a quick and easy remote support experience while you support Apple fans across the world.
“When I was willfully staying overtime to work on work-projects, I knew that I must truly love what I’m doing! To me, web-design and SEO was a fun hobby that I just happened to do for work, so I knew that I could be successful on my own.”
Quick to Impress founder Jeff Garibay had this realization after working as a corporate web-designer for several years. He was ready to leave his corporate job to start his own venture, and immediately knew he had a very important need to fulfill in order to make his entrepreneurial venture successful.
“I needed a tool that allows me to demonstrate for clients how to use their content management system. I wanted to dial-in remotely, see what they are seeing, and be able to walk through the whole process of any updates or support that they need.
I had experience using Five9 at my previous company, but that wasn’t really robust enough for my needs. When I looked at other options, they didn’t look too promising…until I found Zoho Assist.”
image courtesy: dailygrindhouse.com
Have you ever encountered an invisible man who stands like a wall between you and your remote computer? He stops you from controlling the remote computer, and you wouldn’t know why. And, your customer will be equally clueless after handing over her computer to you for troubleshooting. Now, this is a moment of frustration only IT pros can relate to.
If you are one such IT pro, you would’ve by now deciphered who this invisible man is. Yes, it is the User Access Control (UAC) window that appears only on the secure desktop and not the normal desktop of the Windows PC. UAC is a security setting enabled in Windows operating systems, starting from Vista. So, wouldn’t it be great if you could have a remote solution that is UAC-compatible?
Zoho Assist is one remote support software that is UAC-compatible; it intuitively detects the UAC window on the remote computer and displays the Run As Service notification. After you click Run As Service, you can continue your session with administrator privileges, which enables you to access the UAC window. And, all this you get without spending a cent, because UAC compatibility is available in the free version.
IT technicians have a rigorous schedule every day. Not only do they run pillar to post solving issues of internal or external customers, they also are expected to solve issues remotely. It is quite likely that they use remote support software that is available on the market in plenty. But of all them, only few stand out the way Zoho Assist does.
Zoho Assist makes an IT technician’s job an absolute delight by making sessions strikingly fast and letting customers join in a jiffy. It also offers premium features at no cost. And, now, we’ve just reinvented it!
Yes! We have now completely rewritten software, added a few more servers, and achieved maximum session speed. IT support technicians around the world rely on the speed of remote support software to achieve quick resolution. That’s why we now bring you increased screen refresh rates.
A support technician, who troubleshoots by conducting remote sessions, will face new challenges with each update and a new version of an operating system (OS). The big question is perhaps the compatibility of your remote support product, like Zoho Assist, with the new OS.
We are all aware of the release of Windows 8. The expectation from Windows 8 with its new Metro UI is that it will find its place in mobiles, tablets and PCs across the world. And so, many of you or your customers might want to change your OS. And, if you are wondering whether your move will affect Zoho Assist, please be assured that Zoho Assist is perfectly compatible with Windows 8.
You can support your customers who run any OS, be it Mac, Linux or Windows, from your Windows 8 PC and vice versa i.e., you can connect from any OS to the Windows 8 PC of your customer. You can perform file transfer, offer unattended remote support, run remote PC diagnostics, and use all the features of Zoho Assist. However, it’s mandatory that you run the latest version of Zoho Assist, which is anyway not an issue because Zoho Assist gets updated automatically.
Do send us your comments about your experience with Zoho Assist on Windows 8. We’ll be eager to hear them.
Steven Arant works in IT desktop support at Mecklenburg County office, North Carolina. His everyday job involves providing IT support to his fellow staff. Before discovering Zoho, he wasted a lot of time physically running around the office to address various support issues.
According to Steven, not using any kind of remote support application made his daily job very difficult. Not only were his time and energy wasted, but his fellow employees also had to wait for him to come and assist them. Steven was determined to change this into a more pleasant and less wasteful IT support experience.
Well, this was history, as one day, one simple Google search for remote support services landed him on Zoho Assist. He found out that just by entering his fellow employee’s email address and inviting them for a remote support session was more than enough to get on to their computer screen. He was thrilled with the instant connect to the remote screen and this helped him to resolve the issues much more faster.
Let’s hear his success story in his own words.
Within 20 seconds I can be on their PC working on their problem. Since I have a email listing saved on my desktop all I have to do is copy and paste their email into Zoho Assist and hit invite to session. My fellow employees can get instant help. I can also help contract employees at remote areas now without them having to come into our office for help.
To cite one recent case, an outside contract attorney needed help from his office opening and viewing discovery on a case. The DVD had a video player that was VERY difficult to install and operate. He would have had to come into our office to watch his video but I was able to fix it remotely. He was so happy since his trial was going to start the next day!
My coworkers call it computer magic. That’s how I feel about it too. Its taken our old outdated office into a new era of productivity. I paid a $115 a year for Zoho and its worth every penny to me. I paid out of my own pocket because I wanted to provide better service to the people I support and Zoho allows me to do it.
If you have your own share of experience with Zoho Assist helping your business scenario, easing your job of supporting your customers remotely, do let us know. If you are one of those who haven’t tried Zoho Assist yet, well, it’s high time you try your hand! You can get an idea on why Steven is so excited about Zoho Assist.
When you conduct a remote support session to fix a problem in your customer’s computer, avoid directing him with a lengthy process like go to url, download and run the file, enter session Id, etc. Zoho Assist makes it simple with various ways of inviting your customer to join remote support session in a few seconds with just a click!
Invite by Email
Just after starting remote support session, invite your customer instantly using ‘Invite by E-mail’ option from your the Technician window itself. Your customer can join the session with a single click on the link from his email!
Invite with Support URL
Your customer is out of reach of email and you are wondering how to invite him for your remote support session? Don’t worry, you can invite him just by copying the support URL from Zoho Assist Technician window and sending it through IM or chat. Your customer can join the session automatically using this invitation link.
Invite through Phone
When none of the above works out well for your customer, you can provide him with the unique session Id displayed, through phone. Your customer can join the remote session by providing the Session Id in Join web page ( https://join.zoho.com). At once he clicks on the join button, he will join the session automatically! (This needs java plugin installed in your customer’s browser)
Join from your Website
You can also embed remote support widget in your website or blog, so that your clients can join the remote support session from your own website. By this way, you can provide remote support extending your website experience to your customer, rather than directing him to Zoho Assist webpage. Just provide the unique session Id to your customer and ask him to join from your website.
What are you waiting for? Start a remote support session now and invite your customer instantly!