Amsterdam | April 18 - 19, 2017

Zoholics is coming to your city. The event is designed to give you the resources you need to help your teams excel in their jobs. You'll gain valuable experience from our hands-on workshops and one-on-one sessions. The Zoho team will be there to share practical tips on how to take your sales and marketing teams to the next level.

What to Expect at Zoholics?

Want to tailor Zoho to fit your business? Come join us in your city for workshops and tutorials with our experts .

Who Should Come?

Everyone. Whether you're new to Zoho or a seasoned user, you'll learn valuable ways to do more with our products.

What You'll Get?

  • Interactive workshops that show you the best ways to use our products
  • Individual sessions with product experts to answer your questions
  • The opportunity to network with other Zoho users near you
  • Information on what's up and coming for Zoho


Day 1

Day 2

April 18

7:00 - 9:00 AMRegistration & Breakfast

9:00 - 9:15 AMWelcome Note

9:15 - 10:00 AMZoho: The Big Picture

10:00 - 10:45 AMZoho CRM Plus: Customer centricity in one package

10:45 - 11:00 AM Break

  • Track 1: Sales
  • 11:00 - 11:30 AMWhy do you need a CRM for your business?
  • 11:30 - 12:30 PMStep One: Understanding your sales process
  • Track 2: Marketing
  • 11:00 - 11:30 AMMarketing in a Digital World
  • 11:30 - 12:30 PMConvert website visitors into customers using SalesIQ

12:30 - 1:30 PM Lunch

  • Track 1: Sales
  • 1:30 - 3:00 PMCustomizing CRM for your business (Basic & Advanced Customization)
  • Track 2: Marketing
  • 1:30 - 2:00 PMCustomer Engagement through Social channels
  • 2:00 - 3:00 PMEmail Campaigns using Zoho Campaigns

3:00 - 3:15 PM Break

  • Track 1: Sales
  • 3:15 - 4:30 PMSales Force Automation
  • 4:30 - 5:00 PMMobile CRM
  • Track 2: Marketing
  • 3:15 - 4:00 PMIntegrating Sales & Marketing (SalesIQ & Campaigns integration into CRM)
  • 4:00 - 4:30 PMAutomating your marketing process using Marketing Automation in Campaigns
  • 4:30 - 5:00 PMTrack Customer Loyalty Using Zoho CRM, Campaigns & Survey

5:00 - 7:00 PM Reception

*Agenda is subject to change before the event.

VenueJoin us at our Zoholics On the Road event.

Radisson Blu Hotel
Rusland 17, 1012 CK Amsterdam,

Amsterdam, Netherlands
Rusland 17, 1012 CK Amsterdam


Vijay Sundaram

Chief Strategy Officer

Vijay Sundaram currently drives the strategy and direction of the productivity and collaboration applications at Zoho.

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Dylan works as an evangelist, helping to spread the word about Zoho​...

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Travis Compton​


Travis Compton is an evangelist and designer at Zoho. Hailing from ​​​...

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Tejas Gadhia

Sales Engineer

In 2011, Tejas joined Zoho's Austin office as a Sales Engineer, working with...

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Mason Hering


Mason Hering is the Sr. Evangelist at Zoho. Mason travels extensively meeting and speaking...

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Samir Meharali

Sales Engineer

Samir is a sales engineer at Zoho. His experience in service, support, risk management...

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Taylor Backman


As an evangelist, Taylor spreads the word about Zoho's unique product suite...

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Chandrashekar LSP​

Product Evangelist​

Chandrashekar LSP (a.k.a LSP) is an evangelist at Zoho Corp. He cut his teeth​...

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How can we help you?

Zoho: The Big Picture

In this session we'll provide an overview of the Zoho application suite and the philosophy behind it.

360 Degree View of Your Customer

Your customers interact with multiple departments, fluidly moving though multiple processes. Customer data must move through the applications you use just as freely. In this session we'll show you the power of integrated applications with Zoho CRM Plus.

CRM Basics & Defining Your Sales Process

In this session we'll discuss the essential concepts behind customer relatioship management.

Preparing CRM for Your Business: Customization

Every business is unique and your CRM system should reflect that. In this workshop you'll learn how to customize Zoho CRM to fit your sales process.

Convert Your Website Visitors into Customers using SalesIQ

Ready to revolutionize the way you use your website? In this session you'll learn how to identify, engage, support, and sell to your website visitors with Zoho SalesIQ.

Sending Email Campaigns using Zoho Campaigns

Email marketing is one of the most effective and efficient marketing channels. In this session we'll show you how to send awesome email campaigns with Zoho Campaigns.

Salesforce Automation

Automating sales activities is at the core of any CRM. In this workshop you'll learn how to take a new lead through the sales cycle in Zoho CRM, along with all the basic Zoho CRM concepts and terminology.

Integrated Sales & Marketing

We've talked about website visitor engagement and email marketing. In this session you'll see the power of integrating these processes with Zoho CRM, and with each other.

Multi-Channel Customer Support using Zoho Support

Do you know how to keep your customers happy? What about when they're experiencing a problem? In this session we'll show you how to deliver excellent customer service with Zoho Support.

User Management and Sharing in Zoho CRM

Everyone plays a role within an organization; each role comes with specific responsibilities, with specific data needs. In this session you'll learn how to set up organizational roles, and access and permission levels within Zoho CRM.

Mobile CRM

Computers aren't limited to desks anymore, and you shouldn't be either. In this session we'll show you how to sell from your mobile devices.

Ensuring Customer Satisfaction with Zoho Survey

Strong businesses don't just create customers, they keep them. In this session you'll learn how to measure customer satisfaction by asking the right questions at the right time with Zoho Survey.

Customer Engagement Through Social Channels

Are you making social media work for your business? In this session we'll show you how to creatively engage your customers through social media to improve your marketing, sales, and customer support processes.

By RickySales Tracking and Forecasting

Zoho CRM frees you up to do what you do best: selling. Automate sales follow-ups, improve conversion and focus on creating and capturing opportunities. In this session, learn where every prospect is in the sales cycle, deal size, chances of winning deals and even competitor information to help craft more effective messaging. Also learn to set up sales targets, reports, dashboards and forecast revenue for next month or quarter.

Audience: Sales Reps, Sales Managers, Marketing Manager, Top Executives, Business Owners

Objectives:This session helps you to:

  • Setting sales targets
  • Forecast sales
  • Sales performance reports
  • Tracking sales opportunities & pipeline
  • Lead qualification & conversion

By SamirAutomating Sales Activities with Workflow Rules

Want to automate the routine sales activities and concentrate more on sales prospecting? Then you're on the right training track. In this session, you will learn to configure workflow rules, like lead assignment, big deal alerts, case escalation and automatic field updates. Save time with workflow automation!

Audience: New to Zoho CRM

Objectives:This session helps you to:

  • Understand the importance of automating sales activities
  • Set up workflow rules, actions and webhooks
  • Set up case escalation rules and big deal alerts
  • Setup time-based actions
  • Set up assignment rules

By AmbiTrack and Engage Your Website Visitors with Zoho SalesIQ

Get the maximum value out of your website traffic. With the click of a button your sales team can live chat with a hot prospect and improve their online conversions. Why not leverage the data in Zoho CRM with Zoho SalesIQ? You'll be able to engage with your prospects in a more personalized manner.

Audience: Sales reps, Sales managers, Marketing manager and Business owners.

Objectives:This session helps you to:

  • Engaging prospects on your website
  • Vistor tracking
  • Live chat
  • Rule based live chat

By Praval SinghSocial Media Marketing with Zoho Social

How do you reach out and engage with your prospects & customers? Short answer: Social Media Marketing. Join us to see how can you get the most out of your social media marketing efforts with Zoho Social.

Audience: Marketers, Business owners and Salespeople

Objectives:This session helps you to:

  • Get an overview of how Zoho Social can help your business build and manage its social media presence.
  • Learn how you can cross-publish content across social networks, monitor what's being talked about you and engage with your audience in real-time.
  • Measure and analyze the impact of your social media marketing efforts with custom-reports that help you focus on what matters for your business.

By DilipReporting in CRM

Running reports and understanding how to filter out the data so you only get what you want is necessary if you want to gain an accurate understanding of how your sales team is performing. You need to know what type of report to create if you want to drill down into your CRM Data or get a bird's eye view of your team's overall performance.

Audience: CRM Administrators, Sales Reps, Sales Managers, Marketing Manager, Top Executives, Business Owners

Objectives:This session helps you to:

  • Understand different types of reports
  • How to schedule a report
  • How to create a report
  • How to filter data
  • How to add a report to a dashboard

By RickyZoho CRM for Mobile Sales Teams

The evolution of mobile technology is not only empowering individuals to communicate with family & friends but also businesses to build better relationships with their customers from anywhere in the world. If you're a salesperson on the move, carrying customer information and deals in your pocket, then this session is for you. Learn the basics of setting up CRM Mobile App in your iPhone, Android or iPad, efficient use of various nifty tools, like send email, find nearby contacts, sync calendar with CRM and update progress of deals even from a remote location.

Audience: New to Zoho CRM

Objectives:This session helps you to:

  • Understand the importance of mobile sales
  • Download mobile apps
  • Activate Mobile App from CRM
  • Sync Conctacts and Calendar
  • Enter Leads from app

By GauthamZoho Survey: Getting the Most Out of Your Customer's Feedback

Surveys have become a tedious chore. However, they are also one of the most effective feedback tools available. This session will show you how Zoho Survey can help you attain the best out of your surveys. Learn how to get quality feedback, higher response rates, and better engagement with your customers is what you can look forward to, through learnings from this session.

Audience: Sales Managers, Marketing Managers, Business Owners

Objectives:This session helps you to:

  • Understanding the pitfalls in creating Surveys
  • Learning the Litmus test for better surveys
  • Discover the tools that Zoho Survey provides to create the best surveys.

By PrashanthMulti-channel customer service using Zoho Support

Great customer service is a substantial competitive edge, and rightly so. It's tricky to deliver great customer service even with an enthusiastic team. The right software can make that a lot less tricky. You'll get to see how Zoho Support can help your team create more customer happiness in every interaction. Learn how it integrates with CRM while improving agent productivity. Understand how customer service reporting can help your team continuously improve your service experience and deliver more happiness to customers everyday.

Audience: New to Zoho Support

Objectives:This session helps you to:

  • Understand what Zoho Support is
  • Learn basic terms used in the product
  • Get an overview of Multi-channel customer service
  • See how integrating with a CRM can be extremely useful
  • Understand how notifications and automation rules work
  • Understand all the customization options available to you
  • See how you don't have to be chained to a desk at all


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