Start Building Zia Skills
Expand Zia’s abilities by developing new skills. Teach Zia to answer questions about your business, interact with custom modules, or update third-party software.
Build with Zoho's AI Technology
Build custom Zia skills and harness Zoho's AI tech.
Build Zia skills
Make Zia smarter by adding your own Zia skills. You can teach Zia how to respond to key phrases without writing any code or use the Zia developer console to build more advanced abilities and integrate Zia with third party software.
AI Deluge functions
Using Deluge, Zoho's low-code language, you can incorporate AI capabilities into custom applications or functions. Parse phone numbers and addresses, translate languages, extract text from images, and more.
Develop with Zoho’s AI
Using our serverless platform Catalyst, developers can leverage Zoho's AI technology to build microservices, APIs, and web applications. Build machine learning models faster with AutoML and take advantage of Zia's computer vision capabilities.
Create Skills with Deluge
Zia skills are written in Deluge, Zoho’s scripting language that empowers developers to customize Zoho applications and integrate with third-party software. You can focus on expanding Zia’s abilities without worrying about the complexities of cloud infrastructure.
What Skills Can I Build?
Since Zia skills are powered by Deluge, you can build just about anything. Here are a few examples:
Create a daily report
Ask Zia for a daily report and she can look up all the key information you spend time hunting down every day.
Teach Zia to answer questions about your company or help newemployees understand the way you do things.
Update your subscribers
Ask Zia to push all the leads from a recent ad campaign into your third-party email marketing software.
Get briefed on a customer
Let Zia brief you on what products a customer has purchased, when they last visited your website, and if they have any open help tickets.
How it works
Go to the Zia Developer console from your Zoho CRM setup screen.
Add an action in your “Customize”tab. Enter your question or command, and any variants of it Zia should recognize.
Tell Zia how to respond by writing a direct answer (Answer a Question) or by constructing a response in Deluge (Perform an Operation).
Once you update Zia, your skill can be called from either the Ask Zia button in CRM or Zia voice on the CRM mobile app. The skill will be triggered by any of the phrases you set up within the action.