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Meeting Agent in Mail/Workplace

A meeting agent summarises a meeting that's about to start, with info about who is going to attend, and also an open ticket in Desk for better context. This highlights the beauty of the Zoho ecosystem and how AI can take that a notch further. Because the customer information across different functions is readily available, and the AI agent picks up the relevant information from all these buckets at the most appropriate time to weave a meaningful story.

Malware detection using Zia

Zia provides end-to-end email malware protection, detecting threats, analysing their scope, and automatically executing countermeasures. It identifies infected emails, traces impacted users, and initiates autonomous remediation by quarantining files or alerting staff—all while documenting every action.Zia provides real-time forensic reports and tailored mitigation steps that the security team can then enact, based on the need.

Meeting notes with Zia

Zia can now automate meeting documentation and follow-ups. It records, transcribes, and timestamps discussions. It then compiles these into concise email summaries and sends them out to key stakeholders, eliminating manual note-taking. In fact, it proves to be more efficient as the system dives deep, identifying and referencing key highlights and generating detailed and well-structured mind-maps based on the discussion.

Audio recording analysis

Zia transforms customer call analysis by processing entire libraries of recordings into structured, searchable insights. Zia identifies key patterns, tags timestamps for direct playback access, and cross-references multiple calls to surface trends and anomalies—effectively converting audio into a query-able dataset.Zia delivers specific findings with source attribution to original recordings, letting you drill into context while gaining a birds-eye-view.

Zia across applications

Zia's cross-application query system can bring you insights from across your Zoho ecosystem. It instantly retrieves and correlates data from any app through natural language queries.Whether checking missed actions, performance metrics, or cross-platform trends, you can access real-time summaries and analyses from any interface, eliminating app-hopping while maintaining data integrity and security permissions.

Video analysis

With Zia’s new capabilities, you can transform passive videos into active knowledge bases. Be it meeting recordings, training videos, or webinar content, Zia's multimodal analysis combines speech-to-text, visual frame scanning, and temporal pattern recognition to index video content.Ask specific questions and get time stamped answers, with direct links to relevant segments across your entire video library.

Zia meeting invite summary

Zia's can cross-references invite metadata with participant information, ticket systems, document repositories, related projects, and historical context. Get a quick perspective on each attendee's role, active tickets, and past decisions connected to the agenda.Zia also helps you prepare for meetings by surfacing preparatory materials, predicting discussion topics from calendar descriptions, and flags potential conflicts—all in one pre-meeting snapshot.

Analysis of documents in a hub

Zia's document intelligence combines NLP, semantic search, and cross-document correlation to analyse entire repositories. Put all your text documents into a Zia hub, type in complex multi-document queries and get precise answers with source citations. Zia instantly extracts insights from contracts, reports, and research papers without manual review. Whether identifying patterns across files, comparing versions, or even identifying conflicting terms, Zia can do it all.

Analysis of a single document

Let's say you have high-density files or voluminous legal documentation you need to go through. Instead of spending hours, if not days, parsing through the pages, you can ask Zia to pull-up key information from anywhere in the document.It extracts only the relevant sections, with context-preserving summaries and the option to dive deeper into cited passages. You can further ask Zia to transform insights into visualisations or reports that can be shared instantly.

Image to Canvas

Early CRMs offered rigid database views with minimal customization. With Canvas, we introduced drag-and-drop UI builders, but it still required manual configuration and a bit of a learning curve.Now, Zia's Image-to-Canvas automates this: upload a screenshot of any data layout, Zia analyses it, maps it to CRM fields, and generates an editable Canvas template instantly. This eliminates the traditional trade-off between rapid deployment and customization

Report Generation

Report generation in CRMs used to require technical expertise. Now, Zia eliminates that complexity. Describe your report needs in plain language, and Zia constructs the report live—auto-selecting modules, columns, and filters while you watch.You can observe the methodology in real-time, tweak parameters mid-process, or take over completely at any stage. Giving you both the freedom to generate reports automatically while retaining granular control.

Workflow Creation using Prompts

Workflow creation has evolved from manual coding to visual drag-and-drop builders—but what if you could define them in plain English? Zia can now process complex logic, conditions, and triggers written in natural language to create precise workflows.Describe your automation in one sentence ('If X, do Y unless Z') and Zia builds the logic. The system parses your intent, applies proper branching logic, and generates executable workflows while keeping them fully editable.

Account summary with Zia

Deliver unified account insights by aggregating data across Zoho tools—CRM, email, meetings, support tickets, and payment systems. It analyses interactions and historical data to generate precise summaries, complete with visualisation when needed. And you can access this information anywhere, even mid-email. Simply ask Zia about an account, and it instantly compiles cross-platform data into actionable responses, eliminating manual searches across multiple systems.