Zia Agents - Terms of Service

ZIA AGENTS, A SERVICE FOR BUILDING AI AGENTS, IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (hereinafter “You” or “Your”) BY THE APPLICABLE ZOHO ENTITY LISTED HERE (hereinafter “Zoho”), ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (hereinafter “Terms”) IN ADDITION TO ZOHO GENERAL TERMS OF SERVICE. USE OF ZIA AGENTS SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS OF SERVICE. IF YOU DO NOT AGREE TO THE TERMS, DO NOT PROCEED OR USE ZIA AGENTS IN ANY MANNER.

1. The Service:

Zia Agents enables you to build, configure, and deploy AI-powered agents (“AI Agents”), including by uploading documents, prompts, or other materials to customize how such agents function. The developed AI Agents may function as standalone agents that function independent of Zoho Services ("Standalone Agents") or you can deploy certain agents as digital employees of your organization account for the corresponding Zoho service ("Digital Employee Agents").

2. Access to Other Zoho Services:

Many Zoho services are integrated with Zia Agents. Your Zoho account will also allow you to access all Zoho services even if such Zoho services are not integrated with Zia Agents. Use of some of these Zoho services may require acceptance of terms of service specific to such Zoho services. You must read, understand, and accept the relevant terms before using the corresponding Zoho service.

3. Restrictions on Use:

You shall use Zia Agents solely for your internal business purposes, and only for lawful and ethical purposes. You shall not, directly or indirectly:

  • Upload, transmit, or provide information or content that: (i) you do not have the legal right to use; or (ii) infringes, misappropriates, or violates the intellectual property or proprietary rights of any third party.
  • Build, configure, or deploy AI Agents that fall under or engage in practices prohibited by applicable laws or use cases that are classified as high-risk under applicable laws.
  • Build, configure, or deploy AI Agents that promote or engage in harassment, discrimination, hate speech, defamation, exploitation, violence, or any other activity that is harmful, abusive, or prohibited by law.

4. Usage Limits:

  • When you build and deploy Digital Employee Agents, the usage limits and restrictions of the corresponding Zoho service(s) apply in addition to these Terms. Your use of Zia Agents is further subject to usage limitations, including those set out in your Zia Agents's subscription plan and in any API-specific terms that apply when using Zoho APIs in connection with the Agent Studio.
  • You shall ensure that your use of Zia Agents, including any API calls, storage, or other resources, remains within those limits.
  • We reserve the right to enforce technical restrictions or suspend access relevant Zoho services if you exceed applicable usage limits.

5. User Responsibility:

You are solely responsible for:

  • reviewing, testing, and validating any AI outputs or AI Agents before relying on them or making them available to others.
  • how AI Agents act once deployed, including any interactions, decisions, or consequences that result from their operation.
  • clearly disclosing the involvement of AI technologies when end-users interact with your AI Agents, as required under applicable laws and regulations.
  • any permissions you grant to your AI Agents and for ensuring that your AI Agents’ use of third-party APIs, services, or systems complies with applicable terms and legal requirements.
  • ensuring appropriate human oversight when creating or deploying Agents in sensitive contexts.

6. Data Sharing:

Your prompts, inputs, configurations, and any other materials you upload to Zia Agents (“Customer Content”) will be processed by our AI models and, where applicable, by third-party AI providers, solely for the purpose of building, configuring, and operating your AI Agents. You retain ownership of all Customer Content. Any processing of Customer Content is carried out in accordance with our Privacy Policy and applicable data protection laws.

7. Intellectual Property:

  • Zoho owns all rights, title, and interest, including all intellectual property rights in the components, and all related technology provided by Zia Agents (collectively, the “Zoho Materials”). Except for the limited use right expressly granted to you under the Terms, Zoho does not grant you any right, title, or interest in the Zoho Materials.
  • You retain all rights, title, and interest in and to the Customer Content, as well as in the AI Agents you build and configure using Zia Agents. We do not claim ownership of Customer Content, your AI Agents, or the outputs generated by your AI Agents, subject to Zoho’s rights in any underlying Zoho Materials.
  • You are solely responsible for ensuring that Customer Content, your AI Agents, and the outputs of your AI Agents do not infringe, misappropriate, or otherwise violate the rights of any third party. Zoho disclaims all warranties that any AI Agent, AI output, or other material generated through the Zia Agents will be free of infringement of third-party rights.

8. Third Party APIs and Integrations:

  • Zia Agents may enable you to integrate your AI Agents with third-party applications or provide your AI Agents access to third-party APIs. You are solely responsible for reviewing and complying with all terms and conditions applicable to such third-party applications and APIs.
  • You are solely responsible for all costs, fees, and usage limitations associated with third-party applications or APIs, and such costs are not covered by your subscription or fees paid to Zoho.
  • We do not control or assume responsibility for the functionality, security, reliability, or availability of any third-party applications or APIs. If you grant your AI Agents permissions or access to such third-party services, you do so at your own risk and remain fully responsible for any consequences of such integrations. We make no warranties that any integration with third-party applications or APIs will remain compatible, supported, or uninterrupted.

9. Compliance with Applicable Laws:

  • You must ensure that your use of Zia Agents, including the creation, configuration, and deployment of AI Agents, complies with all applicable laws and regulations, including but not limited to laws governing data protection, and emerging AI-specific regulations.
  • You are solely responsible for ensuring compliance when building or deploying AI Agents that provide automated decision-making or assistance in medical, legal, financial, safety-critical, or other sensitive domains. Zoho does not provide legal advice or guarantee that your use of Zia Agents will meet regulatory requirements.

10. Limitations of Liability:

  • Zia Agents is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory. Zoho makes no representations or warranties regarding the performance, accuracy, reliability, quality, or suitability of Zia Agents or any AI Agents built using Zia Agents, or any outputs generated by your AI Agents for any particular use case.
  • To the fullest extent permitted by law, Zoho disclaims liability for any damages, losses, or harms arising from: (a) reliance on AI-generated content or output; or (b) the interactions, decisions, or behavior of AI Agents built using Zia Agents.

11. Indemnification:

You agree to indemnify, defend, and hold harmless Zoho, its affiliates, and its respective officers, directors, employees, and agents from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • Your use of Zia Agents, including any AI Agents you build, configure, or deploy;
  • Any content, data, or materials you upload or provide to the Service;
  • Any actions, outputs, or behavior of your AI Agents once deployed;
  • Your violation of these Terms or of any applicable law or regulation; or
  • Any claim that your use of Zia Agents or your AI Agents infringes, misappropriates, or otherwise violates the rights of any third party.

This indemnity obligation survives termination of these Terms.

12. Violations:

You understand that if your use of Zia Agents is found to be in violation of these Terms, Zoho may, in its sole discretion, take appropriate actions, which may include suspension or termination of your user account.

13. Modification of Terms:

Zoho reserves the right to modify these Terms. Modifications to these Terms are effective upon your use of Zia Agents subsequent to publication of such modification.

By using Zia Agents and its AI features, you indicate that you have read and understood these terms and agree to comply with them.